Sales Support Specialist II - Cox Media

Company Cox Communications, Inc. Job Family Group Sales Operations Group Job Profile Sales Support Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $21.11 - $31.68/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Role Summary The Media Sales Support Specialist plays a critical role in the coordination, troubleshooting and processing of digital and linear advertising orders for our clients. This position requires excellent interpersonal and communication skills as they will interact daily with our sales teams, clients and our Fulfillment and Operations teams. A successful candidate for this role has mastered strict attention to detail, strong critical thinking and problem- solving skills, and thrives in a fun, fast-paced, deadline and process driven environment. Primary Responsibilities and Essential Functions Reviewing incoming orders and collaborating with Sales to maximize open inventory and rate pricing strategies. Accurately submitting all advertising orders, navigating between a variety of different fulfillment processes and systems. Ensuring creative files and instructions for campaigns are submitted, approved and corrected if necessary. Investigating pre-empted spots, submitting makegood solutions and ensuring that makegoods are processed. Responding to customers’ questions and requests, and solving schedule-related problems. Monitoring key business reports and taking action to engage client and sales consultants in modifications, changes, and/or client notifications needed.. Providing post-campaign details to clients and offering expertise in fulfillment optimization solutions. Collaborating with sales consultants to effectively develop schedule proposals and presentations based on product mix, inventory availability, rating information, research and rate card information. Attending job-related training, with expectation of ongoing development of skillsets and evolution of responsibilities. Internal customers are primarily the Sales team but other departments locally and remotely as well. Work is time- and error-sensitive; failure to meet deadlines or produce accurate work results in lost revenue. The role has frequent contact with external customers by email or phone. Assigns work to others with no formal organizational authority. Qualifications: Minimum High School Diploma/GED and 3 years’ experience in a related field (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.) The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field 2 or more years of experience preferred in related field (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.) Experience using Microsoft Office applications in a work or non-work setting, particularly: Outlook, Excel, Power Point Excellent critical thinking and organizational skills Excellent interpersonal, attention to detail, and collaborative skills to work effectively with teams throughout organization. Strong interpersonal skills with ability to work independently and collaboratively. Strong attention to detail Excellent skills in adaptability, applied learning, collaboration, customer service orientation, and high impact communication. Demonstrated experience initiating action, problem solving and troubleshooting, quality orientation, reasoning, self-organizing, and written communication. Preferred AS/AA or Technical Certification or Bachelor’s degree in related discipline strongly desired Previous experience in a sales environment Experience in Media telecommunications/advertising/digital marketing industry desired Experience with digital advertising solutions focused on fulfillment tactics. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.