Office Coordinator Clerical

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Office Coordinator Clerical Location Port St Lucie Facility CC Tradition Hospital Department Tradition Mob 1 Facility Admin-Cleveland Clinic Martin Health Job Code 000668 Shift Days Schedule 8:00am-5:00pm Job Summary Join Cleveland Clinic Tradition Hospital’s team of caregivers that provide top-quality patient care to the communities in and around Port St. Lucie. Opening its doors in 2013 and expanding in 2017, Tradition Hospital offers services in a wide variety of specialties to meet community needs. You'll be supported as you follow your dreams and find where you belong, here at Tradition Hospital. As an Office Coordinator, you will support clinic operations by collaborating with physicians, nurses and other caregivers. Your primary duties will include, but are not limited to: - Answering and triaging phone calls. - Scheduling appointments, diagnostic testing and surgical procedures. - Obtaining referrals and authorizations. - Maintaining physicians’ calendars. The ideal future caregiver is someone who: - Holds a strong foundation for patient-centered care. - Is team-oriented. - Effectively multi-tasks while paying attention to details and staying organized. - Demonstrates a strong work ethic. This is an excellent opportunity for someone who is looking to advance their career while enjoying mentoring, leadership classes and professional development. Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand. Job Details Responsibilities: Supports clinic operations by direct involvement with the physician(s) and nurse(s). Facilitates the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments. Works through and solves patient issues professionally and in a timely manner. Produces error-free transcribed correspondence. Takes and relays phone messages for the respective area in a clear and concise manner in accordance to CCF policy. Assists with calendar, meeting, and travel arrangements as requested and ensures proper forms are completed. Ensures all patients are rescheduled relating to physician out days in a timely manner. Orders supplies using cost effectively, appropriate cost center numbers and correct processes. Utilizes correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed. Verifies and updates patient demographics and insurance information. Identifies whether patient needs referral and/or authorization and obtains referral and/or authorization when necessary. Ensures appointments are booked on proper case and add any cases or schemes as necessary. Obtains proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module. Inputs reasons for all visits on all appointments. Ensures same day add-on appointment is communicated to appropriate department personnel. Ensures authorization is secured for same day add-on appointment and same day inpatient hospital admissions. Ensures surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus. Works in conjunction with nurse to reconcile day sheet with charge tickets. Assists other departments within the pod as needed. Maintains complete and up-to-date documentation and files at all times, including product and service quotes. Other duties as assigned. Education: Some college or technical training. Knowledge of medical terminology gained through experience or formal course work. Excellent customer service, interpersonal, and oral and written communication skills. Basic arithmetic skills (addition, subtraction, multiplication, division, percentage). Strong computer skills, working knowledge of (e.g., Microsoft Word, Microsoft Excel, email software). Typing competency with the ability to format, spell, punctuate, edit, and proofread typed copy. Ability to transcribe dictated correspondence if needed. Must have good organizational skill to perform multiple activities. Certifications: None required. Complexity of Work: All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position: World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills. Supervisory Responsibilities (if applicable): Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints. Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility. Work Experience: Minimum two (2) years clerical, customer service or other relevant experience required. Medical office or insurance experience preferred. Physical Requirements: Ability to perform work in a stationary position for extended periods Ability to operate a computer and other office equipment Ability to travel throughout the hospital system Ability to communicate and exchange accurate information In some locations, ability to move up to 10 pounds Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days. Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.