Patient Access Representative I

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Patient Access Representative I Location Cleveland Facility Lutheran Hospital Department RCM PAS Lutheran-Finance Job Code U99943 Shift Nights Schedule 11:00pm-7:30am Job Summary Join Cleveland Clinic’s Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work. While enjoying the perks of being in the heart of Cleveland, you will also work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. Patient Access Representatives provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at Lutheran Hospital to receive healthcare services. You will work face-to-face with diverse populations of patients collecting their financial, insurance, medical, and demographic information to complete their registration and leave a positive, lasting impression. When working as a Patient Access Representative, you will be able to experience the healthcare field both inside and outside of clinical positions. The ideal candidate is someone who: - Has experience in customer service and registration. - Is outgoing, reliable and detail-oriented. - Is comfortable and confident when speaking to patients in medical settings. - Thrives in a team environment. Cleveland Clinic will support you as you enhance your customer service skills and advance your career by offering tuition reimbursement and endless learning and growth opportunities. This role can include different career paths and leadership development opportunities down the line. Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand. Job Details Responsibilities: Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information. Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier. Maintains productivity and quality standards. Functions as a Super User. Acts as a resource for training of new team members and during the implementation of new processes. Provided registration and cash collection access in Epic. Other duties as assigned. Education: High school diploma or equivalent. Certifications: None required. Complexity of Work: Basic PC software application knowledge and ability to use multiple data systems required. Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year. Must be detail oriented. Excellent communication, organizational and interpersonal skills required. Must be able to multi-task and maintain composure in difficult situations in a fast paced environment. Demonstrates a positive and professional approach and communicates effectively with customers and team members. Work Experience: Minimum of 2 years of experience in a customer facing role with in person or phone contact. An Associates degree may substitute for up to one year of the stated experience. A Bachelors degree my substitute for up to two years of the stated experience. Physical Requirements: Ability to communicate and exchange accurate information. Ability to perform work in a stationary position for extended periods. Ability to work with physical records or operate a computer or other office equipment. In some locations, ability to travel throughout the hospital system. In some locations ability to move up to 25 lbs. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days. Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.