Field Operations Manager

Why CCI? CCI Systems, Inc. is an Employee Owned Telecommunications Company based in Iron Mountain, MI with 60 years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on the job training, overtime, professional development, and inspire you to be bold, yet accountable. We value our employee’s hard work and determination and REWARD results all while having fun!

Our mission is to make life better by connecting people through innovative communication systems.

We are seeking a Field Operations Manager to oversee of all aspects of multiple field projects, including developing customer relationship, coordinating with in-house and subcontract employees, ensuring financial success, schedule/SLA adherence and maintain high quality standards. The right candidate will come from a long-standing background of working in the Cable TV industry, with emphasis on field engineering and related processes. They will also have a proven record of leading successful teams; larger direct teams, and subcontractors. They will also be able to collaborate and team with coworkers, partners, and customers in all areas of responsibilities to develop and implement the best solutions. We offer a collaborative environment with a great work culture that encourages learning and pushes you to rise to the next level!

Responsibilities

• Ensure all safety practices are followed by field personal.
• Ensure all in-house employees and sub-contractors understand job specifications and customer expectations and all work completed accordingly.
• Develop, coordinate, and assign daily/weekly work activities to ensure progress and completion of work.
• Monitor fielding quality and compliance in-line with job specifications.
• Maintain customer satisfaction by attending meetings and providing regular updates as required.
• Oversee and maintain all fielding and permitting requirements.
• Attend scheduled conference calls to ensure all quality issues are notated and addressed, escalating issues if necessary to appropriate staff.
• Meet regularly with key personnel to ensure that information flows in both directions and that stated goals and objectives are met.
• Collaboration with Business Development in creating customer proposals.
• Oversee corrective action(s), as assigned, on any project or personnel issues in order to meet cost targets, completion schedules, and customer satisfaction.
• Responsible for hiring subcontract and in-house employees as required.
• Conduct performance reviews for direct reports. Create an environment and goals for employees to be continually challenged.
• Coach, develop, train, and manage direct reports; approve and submit timesheets weekly.
• Perform other duties and responsibilities as assigned.
• Creates and promotes the company image through exercising sound and ethical business practices as related to employees, the public and customers. This includes ensuring that service and quality provided to customers is satisfactory.
• Travel up to 15% for this position is required.

Qualifications we are looking for?

• Motivated and results driven candidates with at least 7 years’ experience in Cable TV Fielding Management or Operations. Must also have experience with permitting.
• 2- or 4-year degree in Engineering, Business, Communications, and/or similar field, and/or equivalent work experience strongly preferred. High school diploma or equivalent required.
• Ability to build a team and positively influence others by collaborating, communicating, and listen to understand people and circumstances common in the work place.
• Ability to interact and communicate effectively and professionally with colleagues, vendors and customers/clients.
• Must have tactical, strategic problem solving, analytical, and critical thinking skills.
• Must have excellent communication, interpersonal and organizational skills.
• Must be proficient in Microsoft Excel & have working knowledge of Microsoft Word, Access and Outlook.
• Experience reviewing underground and aerial utility drawings.
• Proficiency in CATV / Utility construction methods and engineering practices.
• Understand CATV drafting and design process and procedures and interact effectively with program and project managers.
• Willing to travel extensively.
• Must be able to take direction and work independently.
• Willingness to learn; adapt and accept increased responsibility.
• Must be responsible, self-motivated, and able to work effectivity in a remote location.
• The ability to embrace corporate values, understand the company vision, and exemplify CCI leadership behaviors.

Shift is full-time, 40 hours per week minimum, Monday – Friday, within the hours of 7:00 am – 5:00 pm CST. Further schedule determinations TBD by hiring teams. Must be flexible, and willing to work outside normal business hours as necessary.

CCI Systems, Inc. is an Affirmative Action/Equal Opportunity Employer.