NOC Technician

• Achieve and maintain a technical familiarity with a variety of customers statement of work (SOW) and networks.
• Accurately document troubleshooting completed via the ticketing systems.
• Provide assistance and escalation for NOC team members in remote support process to resolve customer network incidents.
• Monitor, troubleshoot, and support internal and external customer networks, servers, applications, and virtual infrastructure.
• Create and manage vendor support cases on customer behalf.
• Maintain documentation and perform proactive maintenance on customer networks.
• Perform standard operating processes for customer support and onboarding activities.
• Motivate and lead by example in a team environment.
• Collaborate with teammates and on a consistent basis.
• Maintain departmental knowledge resources.
• Provide weekly and/or monthly reporting on trends and activities, if requested.
• Other duties as assigned by management.

• 
  Associate degree in an IT-related field and/or equivalent network support experience required.
• CCNA, NET or equivalent associate-level industry certifications preferred.
• Experience within the Service Provider industry, Enterprise Networking, and WAN is preferred.
• Experience troubleshooting Access platforms such as: FTTH, DSL, CMTS, DOCSIS, Cell Backhaul, and Carrier Ethernet is preferred.
• Knowledge and troubleshooting of Internet technologies such as: IPv4, IPv6, DNS, DHCP, SIP and MGCP VoIP, BGP, OSPF, GRE, IPSEC, VRF, RADIUS, TACACS.
• Proficient understanding of video product delivery, including cable television, satellite television and IPTV.
• Proficiency with VOIP Telephony.
• Strong verbal and written communication skills, with the ability to interface and communicate effectively and efficiently with customers and team members.
• Ability to be assigned, prioritize, and complete multiple tasks and projects within timelines.
• Willingness to learn; adapts and accepts increased responsibility.
• Highly responsible, resourceful, accurate, dependable, and self-motivated.
• The ability to embrace corporate values, understands the company mission, and exemplifies CCI leadership behaviors.

• Potential for growth within a 3-tier leveling system, and beyond!
• Performance-based quarterly bonuses offered!
• Our Network Operations Center is open 24/7/365.
• This is a remote position, and our office is in Iron Mountain, MI. If you are within a commutable distance and would like to work from this office, it may be an option.
• We do not sponsor applicants for work visas.

CCI Systems, Inc. is an Affirmative Action/Equal Opportunity Employer.