Workers' Compensation Claim Supervisor (FL Claims) (Hybrid)

Overview

At CCMSI, we are dedicated to attracting the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. Our employee-owned company places a strong emphasis on developing our staff through structured career development programs, rewarding individual and team efforts, and ensuring a positive work environment. We are certified as a great workplace by the analysts at Great Place to Work®, and our employee satisfaction and retention ranks in the 95th percentile.

Reasons you should consider a career with CCMSI:

• Culture: Our Core Values are embedded into our culture, emphasizing integrity, passion, and enthusiasm in how we treat our employees.

• Career Development: CCMSI offers robust internships and internal training programs for advancement within our organization.

• Benefits: Our benefits include 4 weeks of paid time off in your first year, 10 paid holidays, and comprehensive medical, dental, vision, life insurance, critical illness, short and long-term disability, 401K, and ESOP.

• Work Environment: We provide an environment where employees enjoy coming to work, are given the resources needed to perform their job, and manage manageable caseloads. We are looking for candidates with drive and passion for success.

At CCMSI, our Claims staff communicate with a host of people to investigate, manage, and resolve claims. Our culture supports learning and encourages professional development through one-on-one training, mentoring, and professional designations. We recruit the best claim professionals and work hard to keep them, limiting their individual caseloads and giving them the resources they need to ensure each case gets the attention it deserves.

Responsibilities

The Workers' Compensation Claim Supervisor is responsible for:

• Investigating, adjusting, and supervising assigned claims.
• Overseeing a team of 5 on a dedicated client account.
• Reviewing, assigning, and supervising all claim activity for designated claims.
• Reserving and/or overseeing reserves for designated claims.
• Providing oversight of medical, legal, damage estimates, and miscellaneous invoices.
• Negotiating settlements in accordance with Corporate Claim Standards, client-specific handling instructions, and state laws.
• Assisting in the selection, referral, and supervision of designated claim files sent to outside vendors.
• Directly handling designated litigated and complex claims.
• Providing education, training, and assisting in the development of claim staff.
• Reviewing and maintaining a personal diary on the claim system.
• Ensuring compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Qualifications

• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Good analytic and negotiation skills.
• Ability to cope with job pressures in a constantly changing environment.
• Knowledge of all lower-level claim position responsibilities.
• Must be detail-oriented and a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize effectively.
• Flexibility, accuracy, initiative, and the ability to work with minimum supervision.
• Discretion and confidentiality are required.
• Reliable, predictable attendance within client service hours.
• Responsive to internal and external client needs.

Education and/or Experience:

• 10 years of claim experience is required.
• Three years of supervisory experience is preferred.
• Experience with presumptive claims, municipality claims and FL heart and lung claims is preferred.

Computer Skills:

• Proficiency in Microsoft Office products such as Word, Excel, Outlook, etc.

Certificates, Licenses, Registrations:

• FL Adjusters License is preferred.
• AIC, CPCU, or ARM preferred.

Core Values & Principles:

Responsible for upholding the CCMSI Core Values & Principles, which include performing with integrity, passionately focusing on client service, embracing a client-centered vision, and more.

CCMSI is an Affirmative Action/Equal Employment Opportunity employer offering an excellent benefit package, including Medical, Dental, Vision, Prescription Drug, Flexible Spending, Life, ESOP, and 401K.