Senior Director, Product Management

The Senior Director, Product Management will have responsibility for management of the development, execution, and enhancement of assigned products within the company’s product portfolio.  

The Senior Director, Product Management must be passionate about the incubation, design, development, and launch of new SaaS products in the data and technology space. This person must bring a strong background in leading best-in-class teams that manage and own a product portfolio. This person will work to identify, design, and drive initiatives that grow ComplexCare Solutions' business throughout the healthcare value chain and establish a positive impact on the organization’s operating efficiency and profitability.  

Essential Duties and Responsibilities: 

• Develop and maintain an expert level of knowledge regarding products, services, capabilities, infrastructure, and operations of Employer and its affiliates, the marketplace, competition, strategic positioning, threats, and direction to achieve optimal insight and success with respect to Employer’s (and those of its affiliates) products, services, capabilities, support, functionality requirements, and financial performance; 

• In partnership with department leadership, the Senior Director, Product Management will lead, drive, and ultimately be responsible for all aspects of assigned products including market research, financial planning, feature/function road-mapping, development, implementation, operation, regulatory compliance, maintenance, and overall financial performance (inclusive of pricing, sales, realized revenue, development costs, and operating contribution/margins), to include: 

• Business Planning: The development and maintenance of a multi-year business plan (the “Identified product(s) Plan(s)”) to meet the overall goals of the Identified Product(s), including all key elements such as competitive landscape, target customer needs analyses, TAM and SAM opportunity analyses, prioritized feature/function road map, development plan (inclusive of timelines, resource requirements, and costs), market differentiators, go-to-market plan, customer contract requirements, and financial projections (inclusive of pricing, sales, realized revenue, development costs, and operating contribution/margins), which shall be updated quarterly; 

• Engineering Detail: The timely provision to engineering of comprehensive feature/function requirements details, volume expectations, performance expectations, testing parameters, and other requirements of engineering to achieve reliable, timely, and successful development, testing, and operation of the Identified Product(s);  

• External Coordination & Communication: The engaging of customers, potential customers, internal stakeholders, business partners, industry experts, and subject matter experts to gather insight and feedback with respect to the competitive landscape, customer needs, TAM and SAM opportunity analyses, prioritization of feature/function road map, so as to make adjustments, as necessary, to optimize and realize the Identified product(s) Plan(s); 

• Internal Leadership: The leadership and management of personnel necessary to successfully achieve the Identified product(s) Plan(s), inclusive of direct oversight in cases where such personnel report directly or indirectly to Employee, and matrixed coordination in cases where such personnel do not report directly or indirectly to Employee; 

• Internal Support: The support of necessary internal resources, inclusive of marketing, legal, financial, engineering, sales, customer success, and other such resources, as necessary, to optimize and realize the Identified product(s) Plan(s); 

• Maintain comprehensive communication with ComplexCare Solutions management and appropriate internal personnel, vendors, and customers regarding timelines, readiness, needs, risks, cost implications, resource requirements, and all other material aspects related to the Identified product(s) Plan(s); 

• Actively drive and seek opportunities to leverage ComplexCare Solutions-wide products, capabilities, data, and processes to deliver best-in-class SaaS products. 

• Establishes and monitors key metrics to drive adoption of Agile processes and tools in partnership with Engineering to write product requirements, communicate priorities for sprint and release plans, participates in backlog refinement and retrospectives. 

• Serve as a key member of Employer’s management, promoting Employer’s values, driving and supporting Employer leadership in the strategic development of initiatives to identify enhancements which may improve products, services, operations, employee satisfaction, client appeal, process flow, and overall business function, industry reputation, and financial performance of the Company;  

• Adhere to all confidentiality and HIPAA requirements as outlined within ComplexCare Solutions' Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;  

• Maintain compliance with ComplexCare Solutions' policies, procedures and mission statement; and 

• Fulfill those responsibilities and/or duties that may be reasonably provided by ComplexCare Solutions for the purpose of achieving operational and financial success of Employer. 

Minimum Requirements: 

• Minimum 8 years of relevant experience with demonstrable accomplishments in product development, management and enhancement, business strategy, business plan development, market/industry research and competitive analysis 
• Minimum of 6 years of experience in healthcare technology 
• Minimum of 4 years of experience in managing and growing SaaS based software with portfolios in excess of 35 applications 
• Minimum of 4 years of experience in Agile Framework 
• Minimum of 4 years leading and scaling a customer-facing support function in a fast-moving, high-growth healthcare SaaS organization 

Education:  

• Bachelor’s or Master’s degree in business-related field 
• Healthcare experience 
• Experience leading a platform or product portfolio  
• Salesforce (or similar) experience 

Physical Demands and Work Environment: 

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical Demands: While performing the duties of this job, the employee may be required to move around the work area; sit for long periods of time; perform manual tasks; perform tasks involved with business travel (including air travel, ground transportation, hotel stays, etc.).  The employee must occasionally lift and/or move more 15 pounds (e.g., lifting a suitcase into the overhead bin of an airplane, into the trunk of a taxi, etc.).  
• Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress; must be able to manage work from home environment with minimal distractions 
• Travel: Travel is expected up to 35%