Receptionist

SUPERVISOR: Executive Assistant

STATUS: Non-Exempt

About Us:

Founded in 1974, cdcb | come dream. come build provides safe, sanitary affordable housing

to the citizens of South Texas, and is one of the largest non‐profit producers of single‐family
housing for homeownership in Texas. cdcb is a multifaceted affordable housing organization

devoted to utilizing collaborative partnerships to create sustainable communities across South

Texas through quality education, model financing, efficient home design, and superior

construction.

Our dedicated team members work to improve the lives of low to moderate families and

individuals to grow wealth and improve families educational, housing, and financial security.

We offer industry competitive compensation, excellent benefits with a five-decade old firm.

cdcb is an inclusive and exciting work environment. We are looking for a knowledgeable and

self-motivated individual to join our team.

Summary: The Receptionist will serve as the first point of contact for CDCB by providing

administrative support and exceptional customer service to clients, visitors, and staff. As

the first point of contact, the receptionist creates a positive and professional impression of

cdcb.

Duties and Responsibilities:

• Greet and Welcome Clients: Welcome clients, visitors and Staff to the office,

ensuring they feel valued and comfortable. Maintain a friendly and professional

demeanor while answering inquiries and directing them to the appropriate person or

department.

• Answer and Route Calls: Manage incoming phone calls, promptly and courteously

answering general inquiries, and transferring calls to the appropriate staff member or

department. Take accurate messages and put on hold when necessary to ensure

timely delivery.

• Handle Client/ Visitors/ Walk-ins Inquiries: Respond to client inquiries, both in person

and over the phone, providing accurate and helpful information about cdcb.

• Coordinate Appointments: Schedule and confirm appointments for departments

within cdcb such as Homeownership and Every Step Counts. Maintain the office

calendar and inform relevant parties of any changes or updates.

• Manage Front Desk Operations: Maintain a clean, organized, and professional

reception area. Ensure all necessary supplies, including brochures, forms, and

marketing materials, are readily available.

www.cdcb.org
info@cdcb.org
(956) 541-4955
901 East Levee Street
Brownsville, TX 78520

• Manage Mail Correspondence: Receive, sort, and distribute incoming mail, packages,

and deliveries. Prepare outgoing mail and packages, ensuring proper postage and

addressing. Maintain accurate records of incoming and outgoing mail and packages

• Maintain Customer records/ Confidentiality: Handle sensitive information with

discretion and maintain strict confidentiality regarding client details, contracts, and

internal office matters by maintaining updated records.

• Provide Administrative Support: Assist with special assignments and administrative tasks, as

• Other duties as assigned.

Required Qualifications, Skills and Experience:

• Previous experience as a receptionist or in a customer service role is preferred.

• Strong interpersonal and communication skills to effectively interact with clients,

colleagues, and management.

• Excellent organizational and time management abilities to handle multiple tasks and

prioritize effectively.

• Experience in managing mail correspondence and basic knowledge of mail processing

procedures.

Supervisory Responsibilities:

• This position does not supervise other employees.
  

Compensation and Benefits:

• $13.50 per hour

• Bonus – Based on production goals met

• 100% of premium for health, vision and dental benefits paid by cdcb.

• Life Insurance

• 401K retirement plan (no match required)

• 12 paid holidays

• Vacation Days - Based on Length of Service

• Personal Days - Based on Length of Service
  

cdcb IS AN EQUAL OPPORTUNITY EMPLOYER

www.cdcb.org
info@cdcb.org
(956) 541-4955
901 East Levee Street
Brownsville, TX 78520