What are the responsibilities and job description for the Desktop Engineer position at Cecelia Health?
Who We Are:
Cecelia Health is a virtual-first provider organization delivering integrated care to patients across all chronic disease risk profiles. We address critical care gaps, reduce variability in care, and improve medication and device adherence. Our virtual specialty care solution delivers the optimal mix of clinical interventions with digital touchpoints. We offer a comprehensive suite of synchronous and asynchronous disease management capabilities including remote clinical support, device training, remote patient monitoring, and telemedicine delivered via a national network of specialty providers. We complement our virtual care capabilities with robust data and analytics that deliver meaningful insights to our partners.
What You'll Do:
The Desktop Engineer is responsible for delivering support to Cecelia Health’s 100% remote workforce. Primary duties for this role include managing ticket queues, deploying and imaging systems, and maintaining a secure environment. The Desktop Engineer works independently within a set of accountable tasks and is expected to determine when items require escalation to their manager for resolution. This remote position is a great opportunity to grow your IT career!
Primary Responsibilities:
- Manage and respond to help desk tickets and requests for service
- Onboard and offboard accounts in Azure Active Directory and Office 365
- Image and deploy computers for new users
- Troubleshoot and resolve end-user connectivity issues
- Troubleshoot and resolve issues in a timely and accurate manner
- Provide a high level of customer service to internal and external customers
- Order equipment and maintain inventory
- Troubleshoot issues with software installations and operating systems
- Manage lifecycle of hardware and operating system versions
- Manage endpoint protection software.
- Leverage cloud technologies to improve our customer and employee experiences
- Other duties as assigned
Requirements and Experience:
- Minimum of 1 year of desktop support and/or help desk experience in a Windows environment
- A certification and/or related Microsoft certifications are strongly preferred
- Strong knowledge of Azure Active Directory and Office 365
- Working knowledge of DNS, DHCP, Intune, and PowerShell
- A desire to serve others and deliver a high level of customer support
- Demonstrated ability to work independently and within a team environment
- Demonstrated ability to adapt to changing priorities
- Excellent written and verbal communication skills, with the ability to effectively communicate at multiple levels within the organization
- Solution oriented with a demonstrated passion and previous success working in technical customer support
- Strong organizational skills with the ability to prioritize and multitask appropriately within a fast-paced changing environment
- Must live in the US
Cecelia Health does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State, or local laws.
Current job openings at Cecelia Health are listed on our careers page. We will never ask you to provide sensitive financial or personal information throughout the recruitment or interview process. Cecelia Health will never extend a job offer without interviewing candidates via phone/video.
