Client Implementation Analyst

What does a Client Implementation Analyst do?

You will be part of a talented team that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Industries that rely heavily on technology or are going through changes that incorporate increasing technological demands are those most likely to employ implementation analysts, as these industries typically have the most turnover for software and technology functions.

Position Brief:

We are looking for a Client Implementation Analyst to specialize in facilitating the deployment of new software and/or other new business functions across an organization; this includes testing, documentation, and teaching new users. Additionally, this position involves tracking and reporting on this new system and its implementation, which may be a single transition or continuous upgrades.

Responsibilities:

• Test trainees to measure progress and to evaluate effectiveness of training.
• Build custom implementation plans for clients; create and maintain documentation and deliverables to assist clients with transitioning to the software
• Manage the implementation process until Go-Live; proactively keep clients engaged and informed; identify and resolve any issues or roadblocks with internal coordination amongst different business functions including Sales, Product, Dev/QA and Operations.
• Develop long-term relationships with assigned clients, connecting with key business and technology executives and stakeholders.
• Manage multiple implementations, while maintaining on-time deliverables
• Ability to foster, develop and maintain professional and collaborative working relationships.
• Provide communications such as go-live notices, support documentation and operational checklists to internal and external audiences.
• Assess requirements for software utilization and discuss any software customization requirements with development teams.
• Lead complex implementations, from conception through completion
• Manage and facilitate the transition of new business, effectively, accurately, and timely
• Ensure customer satisfaction during implementation
• Develop and build client business relationships by delivering a positive on-boarding experience
• Manage the overall client implementation
• Understand technical concepts and be able to communicate those to the clients and other stakeholders.
• Collaborate closely with the customer on technology strategy, project management, requirements, design, testing, and implementation to provide systems solutions and coordinate overall delivery of technology services.

Cedar Gate is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.