What are the responsibilities and job description for the COMMUNICATIONS CONSULTANT II position at Cella?
Cella is looking for a Communications Consultant II for our client in the restaurant industry to help create and execute the strategic internal communication processes and platforms for the Customer Support team. In this role you would work closely with the Communications Lead to create and maintain the channels and processes that govern how they communicate with Restaurant Operators, Customer Support Agents, and other key stakeholders. The ideal candidate has strong communication and planning skills to coordinate work across multiple teams and must possess exceptional attention to detail and time management skills.
This is a hybrid role in which you would have to be onsite in Atlanta, Georgia.
Responsibilities:
- Write, edit, design, and provide quality control for staff communications, e-mail campaigns, and SharePoint management.
- Understand the different communication needs within this growing team and create effective processes for communicating with different audiences.
- Help maintain communication channels.
- Partner with SMEs to ensure SharePoint content is up to date.
- Create templates/processes for communicating during crisis communication scenarios.
- Provide writing and editing support for communication projects.
- Create content for Customer Support staff newsletter.
- Develop compelling narratives about Customer Support work that informs and inspires various audiences.
- Create content for emails, intranet articles, design projects, presentation decks, etc.
- Assist staff with ad-hoc communications as needed.
- Coordinate different project tasks and meetings.
- Help develop and monitor project schedules, project plans, and budgets.
- Help with the development of detailed project requirements.
- Help with the execution of project management duties including the following:
- Organize project meetings and determining project requirements.
- Document and distribute project notes to all project team members.
- Prioritize projects and tasks.
- Track the progress and quality of work being performed.
- Effectively and accurately communicate relevant project information to the project team members.
- Bachelor's degree (communications, marketing, journalism, business, project management)
- 3-5 years of experience
- Master's Degree a plus
- Creativity
- Advanced PPT
- Excellent writing and editing skills
- Strong organizational and planning skills
- Ability to manage multiple projects
- Self-motivated
If you are skeptical about any email or job offer, please reach out to us directly at AskAnything@cellainc.com
**Some sites post salary ranges based on data they gather related to similar job titles within the same area. Actual salaries may vary based on experience, region [(if remote)], contracted company, unique role expectations, etc. At Cella, we are committed to ensuring all employees are fairly compensated and take great pride in our ability to offer a total compensation package that supports all facets of employment. **
Job ID: 326250
