Senior UX Strategist (Hybrid)
Job Posting for Senior UX Strategist (Hybrid) at Cella
Location: Malvern, Pennsylvania or Charlotte, North Carolina
Job Type: Permanent
Compensation Range: $115,000 - 140,000 per year
Our financial services client is seeking a User Experience Researcher & Strategist to join their Financial Advisor Services division and direct the user experience strategy of digital products for their operations teams and the clients they serve.
In this role, you will lead the UX strategy and grow the design discovery process for a suite of new, business- critical applications as part of a broader technology modernization effort. This individual contributor role is a great opportunity for directing UX strategy and visioning in agile and lean product design environments.
This role is part of a hybrid work model with Tuesdays-Thursdays required in office to foster collaboration and relationships. On Mondays and Fridays, you will have the option to work remotely, or continue working from one of the offices in Malvern PA or Charlotte NC.
Responsibilities:
#PL
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
Job Type: Permanent
Compensation Range: $115,000 - 140,000 per year
Our financial services client is seeking a User Experience Researcher & Strategist to join their Financial Advisor Services division and direct the user experience strategy of digital products for their operations teams and the clients they serve.
In this role, you will lead the UX strategy and grow the design discovery process for a suite of new, business- critical applications as part of a broader technology modernization effort. This individual contributor role is a great opportunity for directing UX strategy and visioning in agile and lean product design environments.
This role is part of a hybrid work model with Tuesdays-Thursdays required in office to foster collaboration and relationships. On Mondays and Fridays, you will have the option to work remotely, or continue working from one of the offices in Malvern PA or Charlotte NC.
Responsibilities:
- Define complex problems by applying qualitative and quantitative research, conceptualization, information architecture, and interaction design principles to execution.
- Establish an experience vision for digital products within the product family.
- Work through a design discovery process to visually model key capabilities for product teams to bring into their backlogs.
- Assist product manager and product owners in the creation of roadmaps that include prioritization schema and a proposed schedule for introducing new features and capabilities.
- Use a variety of qualitative and quantitative analysis techniques to continually improve the user experience. Analyze data and client feedback to make critical design decisions.
- Enumerate the user experience features of competitors' products that represent a threat to sustainable competitive advantage. Stay up to date on the latest technology, products, and features available in the industry.
- Utilize human-centered design methods to plan, facilitate, and synthesize outcomes from design thinking workshops.
- Employ narrative storytelling techniques in developing materials for presentation to stakeholders and leadership.
- Design and maintain user-centered, empathy-driven design artifacts (personas, archetypes, mindsets) based on user research, that are detailed and specific enough to guide design decisions.
- Develop and leverage a professional network to foster collaboration across the enterprise, to support company-wide initiatives, and to improve the ability of the department in resolving issues.
- Mentoring and developing junior UX strategists as needed.
- Participate in special projects and perform other duties as assigned.
- Experience level: Manager
- An undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.
- Minimum five years industry/field experience.
- Expertise in all areas of user experience design (information architecture, interaction design, visual design, user research, design thinking).
- A high degree of creativity, empathy, passion, and problem-solving ability.
- In-depth knowledge of qualitative user research, competitive benchmarking, and quantitative user testing methods.
- Expertise in product design methodologies, including double- or triple-diamond and lean UX.
- Proven experience solving complex communication problems and designing world-class experiences for large-scale programs.
- Expert communication skills (storytelling, visualization) and the ability to get buy-in on those ideas within a large organization.
- Proven experience in using data (both quantitative and qualitative) analysis techniques to inform design.
- Embody a continuous learning mindset.
#PL
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
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