Pathology Support Specialist - Seattle

ABOUT US

An unwavering pursuit of Excellence in Patient Care—Every Diagnosis, Every Day. This is what we stand for.

CellNetix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60 distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence.

Position Summary:

The Pathology Support Specialist is responsible for fostering a welcoming, collaborative culture while serving as the primary layer of support for the day-to-day workflow for our pathologists and sites technical teams. This person will employ impeccable attention to detail to ensure precision and thoroughness while creating and maintaining physician calendars, schedules, and workload assignments. They will ensure a positive end-to-end customer experience for pathologists, patients, clients, and vendors by fulfilling pathologist requests, scheduling/dispatching procedures, distributing materials, and accomplishing a variety of administrative duties including problem-solving tasks. This position may be trained to float to the pathology lab daily and when assistance is needed. It is important that the Pathology Support Specialist abides by HIPAA regulations, and uses appropriate Personal Protective Equipment (PPE), as this position may be exposed to multiple environmental hazards such as formalin, communicable disease, fresh human tissue, etc.

Position Schedule: M-F 8:00am - 5:00pm

Essential Duties:

• Create and continually modify physician calendars, schedules, workload assignments and related functions
• Serve as point person for resolving pathologist requests in real time including, but not limited to, faxing, copying, requesting patient histories from outside institutions, contacting physicians, locating materials to complete cases, etc.
• Answer, triage, and log phone calls including scheduling and dispatching for procedures, report revisions, verbal test add-on requests
• Manage and distribute all incoming and outgoing materials throughout sites including slides, correspondence, reports, specimens, etc.
• Resolve issues regarding patient cases including, but not limited to obtaining/clarifying missing and/or inaccurate information, patient demographics, updating information in our systems, ensuring timely case sign out, etc.
• Coordinate and distribute medical education and proficiency testing for pathologist and organization accreditation needs.
• Office inventory management and supply replenishment
• Facilitate the transfer and release of patient tissue
• Troubleshoot and rectify office equipment and technology issues, coordinate building maintenance/office requests, perform general housekeeping, and collaborate with external vendors
• Accession specimens accurately and timely with potential to be trained on pathology technician duties
• Other duties as assigned

Knowledge/Skills/Abilities:

• Exceptional communication and customer service acumen
• Strong sense of ownership and accountability
• Highly self-motivated, self-aware and professional
• Impeccable attention to detail
• Enthusiastic collaborator, adept at fostering teamwork and synergy to achieve shared goals
• Able to interact professionally with physicians, co-workers, clients and hospital departments
• Use internal and hospital IT systems
• Flexible in responding to quickly changing business needs
• Exceptional time management and organizational skills, adept at multitasking for streamlined efficiency
• Skilled in problem-solving and strategic thinking, proficient at navigating challenges with accuracy and insight
• Must have basic computer skills, including accurate typing, ability to learn new software and equipment, and e-mail etiquette

Qualifications/Experience:

• High school diploma
• Medical terminology, preferred
• Valid Driver's License, preferred
• Work experience in customer service, call center operations, patient services or account management preferred

Physical Requirements:

• Walking
• Standing for over 2.5 hours at a time
• Sitting/Computer & telephone use
• In-Office Attendance required
• Able to lift 20 lbs.
• Able to move around in tight spaces

Benefits:

CellNetix offers a comprehensive benefits plan.

• Medical, Vision, Prescription company paid options.
  • Employee only HSA $0.00/per month or Employee only PPO $45.90/per month. Dependent plans also available.
• Dental company paid options.
  • Employee only $0.00/per month. Dependent plans also available.
• 401K company match up to 4%
• Paid Time Off (PTO)
  • 0-3 Years of Service: Accrue up to 15 days per year
  • 4-7 Years of Service: Accrue up to 20 days per year
  • 8-12 Years of Service: Accrue up to 25 days per year
  • 13 Years of Service: Accrue up to 30 days per year
• Holiday Pay
  • 6 paid holidays per year
  • 2 floating holidays per year
• Company paid Life and Disability insurance.
• Fully subsidized ORCA public transportation card and free parking at most sites.
• Company paid Norton LifeLock Identity Protection.

IMPORTANT NOTICE: As a healthcare organization we are committed to providing a healthy and safe environment. We require a criminal history background check and drug test for all final candidates.

CellNetix is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law. CellNetix is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.
CellNetix has a mandatory COVID-19 vaccination policy. Job candidates must be able to show proof of COVID-19 vaccination or have an approved medical or religious accommodation in place prior to starting work. Fully vaccinated is defined as two weeks after the second dose in a two-dose series such as Pfizer or Moderna or two weeks after a single-dose vaccine such as Johnson & Johnson. Please work with Human Resources if you need an accommodation.