Navigator

CenClear is hiring! CenClear, a provider of mental health and substance use disorder (SUD) services is seeking a Navigator to join our team. This full-time role is integral to ensuring the quality of our services, customer satisfaction, and the provision of clinical support services across our agency. As a Navigator, you will have the opportunity to make a real difference in the lives of those we serve, while working in a supportive environment that values your skills and contributions. If you are interested in joining the team, Contact CenClear today!

Location

Position is based at our MH/SUD outpatient facility located in Bellefonte, PA

Hours

This is a full-time position working 40 hours per week, 52 weeks per year

Qualifications

• Bachelor’s Degree in mental health or related field
• Knowledge of staffing processes
• Knowledge of MH/SUD programs
• Knowledge of community resources
• Must be able to adapt hours to needs of position
• Must possess excellent verbal and written communication skills
• Must obtain the following clearances prior to hire: PA State Police Criminal History, PA Child Abuse History, FBI Criminal History, and Mandated Reporting Certificate

Responsibilities

• To ensure consumers’ needs are met when a therapist has not yet been assigned or in a staff absence, that provided services are billed when appropriate.
• Develop individualized, recovery-oriented emergency and medication only treatment plans.
• Perform non-billable therapeutic tasks, such as talking to outpatient consumers on the phone/in-office regarding funding stream issues or referrals for services etc.
• Coordinate care for consumers who are hospitalized or returning to services after a hospitalization or episode of residential care.
• Utilize shared decision making in order to promote growth and change by participating in the development of procedures and policies for MH/SUD programs from a quality assurance perspective.
• Monitor HIPAA compliance.
• Aide the Records Room staff in the request for records when applicable
• Openly communicate to the appropriate supervisory staff when a “Red Flag” issue is found in the review of any Mental Health Division paperwork.
• Complete phone calls to consumers in identified timelines to assess satisfaction and obtain suggestions.
• Openly communicate successes and suggestions found to Program Director/Regional Directors/Supervisors.
• Communicate via phone or face-to face interaction with consumers who are not engaging in treatment to evaluate barriers in order to support consumers through their growth and change.
• Oversee staffing process (should this be moved to the staffing section below)
• Consult with Clinical Supervisors/Directors on appropriate staff assignments.
• Monitor and provide assistance meeting non-treatment needs for each consumer from enrollment to discharge.
• Develop and ensure maintenance of an accurate list of open consumers and their assigned therapist.
• Assist consumers with referrals to other treatment services within or outside of the agency at time of discharge.
• In the spirit of social responsibility, ensure EHR workflows are followed.
• Ensure all intake documentation is complete and accurate.
• Review recommendations for services to ensure all are implemented.
• Facilitate referrals for additional services based on recommendations document completed work in Credible.
• Assure follow-through on aftercare plans as needed following discharge.
• Openly communicate with all team members to assure proper assignments are made when assigning cases.
• Communicate to all parties involved in the coordination of services for consumer (start date confirms first date of services).
• Ensure a list of community resources and funding sources are available to our consumers.
• Review psychiatric and psychological reports for recommendations and ensure that all who need to know have information.
• Consult with psychiatrist on follow-up items identified by the treatment team as applicable.
• Notify the Regional Director, Program Director, and Senior Operations Officer of any critical/emergent situations that occur within your designated site/clinic.
• Meet with Regional Director monthly.
• Attend and actively participate in meetings in non-violent, emotionally intelligent ways with an openness to growth and change.
• Complete all necessary documentation to funding streams regarding critical incidents. (CIR)
• Provide periodic reports on outcomes based on key result areas as requested.
• Follow-through on all procedures and directives pertinent to case management, consumer care and quality assurance, assuming responsibility and accountability for completion.
• Complete tasks not listed above but which would be appropriate this position.
• Promote and adhere to Sanctuary commitments in interactions with others. These include:
  • Non-Violence
  • Emotional Intelligence
  • Social Learning
  • Democracy
  • Open Communication
  • Social Responsibility
  • Growth and Change
• Demonstrate social responsibility by completing other tasks as requested within the established timeframes.

Benefits

• Medical, Dental and Vision Insurance (cost shared)
• Vacation/Sick Leave
• Paid Holidays (10 per year this includes a floating holiday)
• Flexible Spending Account
• Life Insurance
• Short Term Disability
• Retirement Plan - 401(k) with company match up to 7% based on employee deferment
• Employee Assistance Program (EAP) (includes immediate family members)
• Flexible Work Schedule (if position qualifies)
• Telework (if position qualifies)
• Mileage Reimbursement
• Tuition/Course Reimbursement for applicable coursework
• Student Loan Forgiveness (If position qualifies)
• Technology and Software Discounts available

CenClear provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.