Customer Services/IT Officer 930-039
Job Posting for Customer Services/IT Officer 930-039 at CenCore LLC
Job Description:
JOB RESPONSIBILITIES:
JOB RESPONSIBILITIES:
- Working with a dedicated, highly skilled team of professionals
- Resolving critical IT-related issues that negatively impact the mission
- Lending expertise and institutional knowledge to less experienced team members to improve the overall excellence of the team
- Providing desk side support for hardware focused IT issues
- Collaborating with team members to identify process improvements
REQUIRED QUALIFICATIONS:
- Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- Minimum of 6 years related experience.
- Technical Skills: Experience troubleshooting both software and hardware IT-related issues, excellent customer service, IT ticketing system experience
- Strong customer service skills
- Provide customer support service requiring broad technical troubleshooting skills.
- Answer users' inquiries regarding computer software and hardware operation to resolve problems.
- Update and communicate with users about problem progress.
- Monitor events and perform corrective actions according to documentation.
- Security Clearance Level: Top Secret/SCI with Full Scope Polygraph
- Incident Management, Escalation Management
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Salary.com Estimation for Customer Services/IT Officer 930-039 in Temporarily Remote in McLean, VA
$45,720 to $59,863
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Job openings at CenCore LLC
CenCore LLC
Washington, DC
Full Time
CenCore LLC
Fort George G Meade, MD
Full Time
CenCore LLC
Temporarily Remote in McLean, VA
Full Time
CenCore LLC
Temporarily Remote in McLean, VA
Full Time
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