Implementation Specialist

Location can be in London (UK), Tallin (Estonia), Munich (Germany), Singapore, Boca Raton (Florida, US), Atlanta (Georgia, US). 

Where applicable the person will be able to work from the office depending on the local remote work policy.

Job Purpose:

The Implementation Specialist will be responsible for assisting and implementing Cendyn’s suite of products. Primary job responsibilities are to interact the customers on independent implementations as well as with the Cendyn project management team and other internal teams and maintain project status, updates, and assist the project teams with various data configurations and QA.

Job Responsibilities:

Essential Functions:

1. Implement, test, and troubleshoot Cendyn products and lead projects if they are assigned as the lead resource
2. Maintain and update project schedules for milestones in smartsheet
3. Complete implementation tasks and projects on time and meeting customer expectations, for both external and internal customers, in a multi-tasking environment.
4. Work with several teams to help coordinate project schedules and timelines. Ensure Business related functions remain on target with project milestones
5. Gain an in-depth understanding of Cendyn products and internal processes
6. Identify key components needed for the project, and provide accurate recommendation for property setup in collaboration with Technical Onboarding members
7. On some occasions collaborating with Project Management on larger projects being the SME handling and supporting the functional configuration as well as participating in customer calls to provide respective updates and insights
8. Oversee project reviews with property management to guarantee they understand the setup and system goals prior to initialization
9. Facilitate requests/meetings/calls with other project related subject experts for the Cendyn suite of products. Ensure customers receive all the necessary information/trainings/reviews for all products contracted
10. Prioritize requests for system enhancements and coordinate follow-up with the Cendyn or customer’s product management group
11. Provide detailed feedback and reviews for implementation handoff to the Customer Success Team
12. Mentor, coach, and assist in the development of team members within Project Management Office relating to implementation topics.

Non - Essential Functions:

N/A

Requirements:

1. Bachelor's degree or Associate degree plus equivalent experience (military, public sector, or private sector) required
2. 2 or more years’ experience related to the hospitality industry, preferably Casino industry
3. Experience as a Revenue Manager using revenue management systems within the hospitality and Casino industry or minimum 4 years in an experience technical operations environment is preferred
4. Knowledge of multiple Property Management System’s is preferred (e.g. LMS, Opera, Maestro, SMS).

Competencies:

1. Excellent communication skills, both written and verbal
2. Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other team members
3. Strong customer service focus encompassing both external and internal customers
4. Ability to manage multiple priorities, projects and deadlines under pressure, work with limited direction and documentation, and thrive under uncertainty

Work Environment:

This job operates both in a remote home office and occasional office environment. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled head/AC setting. Working from a remote location requires a high degree of discipline and self-organization.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work:

This is a full-time position. Days of work are Monday through Friday and subject to changes by Manager’s communication.

Travel:

Travel – up to 10%

EEO Statement

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.