What are the responsibilities and job description for the Field Service Technician - Safes position at Cennox?
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Cennox is currently seeking a Field Service Technician based in the Los Angeles, CA area to service customers by determining issues with safe-related products, resolving problems, performing preventative maintenance, installation and training customer on the proper use of equipment. This full-time position offers a company vehicle, competitive pay and benefits package, paid training, and the chance to become part of a rapidly growing company!
Duties and Responsibilities:
- Provide onsite technical support and repairs of customers’ safe equipment, may include training customers on proper use of equipment
- Communicate with Dispatch to maximize productivity. Provide detailed documentation of troubleshooting, repairs performed, parts used, and current status of equipment. Keep reports of service requests and complaints
- Drive company vehicle to various customer locations as directed by Dispatch. Be readily available to accept repair, install, and/or preventative maintenance calls from Dispatch
- Report defective material or inaccuracies
- Organize and manage paperwork, inventory tools and parts
- Initiate orders for replacement parts and/or for correcting orders (shortages, wrong item shipped, etc.)
- Perform required administrative duties, meetings, parts returns, timesheets, expense reports, and detailed ticket analysis
- Provide weekly vehicle maintenance
- Performs other duties as assigned
Experience and Education:
- 3 years’ experience with low voltage electronics, mechanical systems, and computer experience
- Experience with alarm/CCTV systems, Safe or ATM technical experience is a plus
- 3 years of previous field service experience, preferred
- Military experience is a plus
- High school diploma or equivalent
