Customer Success Engineer

At Censys, we know the internet and cloud better than anyone else. Censys stands at the forefront of internet and cloud expertise, empowering customers through our Attack Surface Management solutions. We offer a unique attacker-centric perspective, providing a comprehensive view of external internet and cloud assets to prioritize and mitigate critical risk exposures effectively. Our daily IPv4 scans and the world’s largest SSL/TLS Certificate database ensure customers have continuously updated attack surface insights. Enterprises rely on Censys to stay ahead of cyber threats and proactively safeguard against attacks, driving tangible impact in the digital landscape.

Role Summary:

In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisory during the training, implementation, and adoption phases of the customer lifecycle.

Why Censys Sticks Out:

• Humble Brilliance: We celebrate intelligence and foster a culture where tackling cybersecurity challenges is exciting and rewarding.
• A Mosaic of Minds: Our diverse team brings together various talents and backgrounds, fostering true innovation through diverse perspectives.
• Thinkers and Tinkerers: At Censys, we encourage questioning the status quo, experimenting, and pushing boundaries to drive breakthroughs.
• Coffee-Fueled Collaboration: Collaboration is at the heart of our success, fueled by a shared passion for disrupting the cybersecurity scene.
• Trailblazing Impact: Your innovations at Censys make waves in real-world cybersecurity, shaping the future and leaving a lasting legacy.
• Life Beyond the Firewall: We prioritize work-life balance and support your well-being inside and outside the office.
• Empowered Voices: Your voice matters at Censys; we champion an inclusive culture where diverse perspectives drive change.

What You’ll Do:

• You will partner closely with the entire Customer Experience organization to provide a world class customer experience.
• As a technical advisor you will provide customers with best practices to maximize usage of the Censys Attack Surface Management Platform and Censys Search products.
• You will work to reduce time to value for the customers by guiding operational workflows for the customers. 
• You will help customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, Service Now, and more.
• You will serve as a customer advocate in influencing product roadmap and improvements.
• As a member of the CSE team you will become an SME for parts of the platform and become the go to member for your area of expertise.

What You’ll Bring:

• 2 years of experience in a technical, customer facing role
• Basic knowledge of security tooling, cloud providers, and the information security industry
• Basic knowledge of common network protocols: HTTPS, SSH, SMTP, FTP, SMB, RDP, and basic understanding of SSL/TLS and certificates
• Comfortable using REST APIs and Python
• Excellent communication and presentation skills
• Excellent organizational and troubleshooting skills
• A resourceful, figure-it-out and we-can-do-this attitude
• Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
• A burning desire to work with really great customers and build easy to use applications and integrations

Bonus Points:

• Follow security news and events that affect the industry
• Experience programming in a language like Go or Python, for example
• Love building tools that make life easier for people (show us your GitHub repo)
• Love a good game of Jenga

Our target salary range for this role is between $100,000 USD and $120,000 USD bonus eligibility and equity.

In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our careers page for more details.

Our roots are in Ann Arbor, Michigan with location hubs in Seattle, the Bay Area, and Washington D.C. Our innovation is fueled by the team’s global perspectives and diverse backgrounds.For this role, we are looking for candidates based in Washington DC, or Ann Arbor, MI. 

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they feel they meet every qualification. At Censys we are dedicated to building a diverse, inclusive, and authentic workplace - so if you're excited about this role but your past experience doesn't align perfectly with every listed requirement in the job description, we encourage you to apply anyway. You may be exactly who we need to fill this role or others! 

We value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal-opportunity employer. 

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