Operations Performance Auditor - Fully Remote

Role Summary: The Auditor uses knowledge and experience to drive process review and changes.  The Auditor will conduct service line audits to review issues while ensuring compliance with service line policies, procedures, customer expectations, contract requirements and industry standards.  The Auditor supports implementation of operational process or system enhancements needed to improve process efficiency or quality.   Role Responsibilities: Conducts operational and system audits Creates and implements QA programs to support service line needs with Leadership support. Good knowledge of industry standard quality tools (ex. Acceptance Sampling, Control Charting, Cp, Cpk, Six Sigma, Lean Principles, etc.) Good Statistical Process Control knowledge (Pareto Diagrams, cause-and-effect, process flow diagrams, histograms, tests for normality) Good applied business statistics (probability distributions, estimation, confidence intervals and hypothesis testing) Reviews internal and external records to ensure accuracy and conformance Identifies and analyzes process non-conformities Creates and implements QA programs to support service line needs Establishes, verifies and updates appropriate benchmarks Creates queries, extracts data and develops ad hoc reporting Uses queries and data to monitor service quality and process Supports business process improvement initiatives Performs internal consulting Understands and agrees to role-specific information security access and responsibilities Ensures safety and confidentiality of data and systems by adhering to the organizations information security policies Reads, understands, and agrees to security policies and complete all annual security and compliance training   Role Requirements: Bachelor’s Degree or equivalent experience Knowledge of industry standard quality tools Statistical Process Control knowledge Account Processing/Service line knowledge Strong analytical and critical thinking skills Strong problem-solving skills Excellent communication and interpersonal skills