Sweet Shack Server - Centennial Plaza

Position: Sweet Shack Server

Job Summary:

Responsible for providing excellent service, food and/or beverage, and a fun, clean atmosphere to the Guests according to Brand and Resort Standards and expectations. Responsible for greeting Guests, checking identification, controlling the flow of traffic, and maintaining a fun clean atmosphere for Guests. Provides excellent product knowledge and interacts with Guests in a variety of indoor and outdoor open-air locations. Ensures a strong focus on an optimal Guest experience. Creates and maintains an atmosphere that induces guests to make Centennial Plaza their entertainment choice on the Gulf Coast and maintains a high standard of Team Member relations at all times. Maintains a high-quality property appearance at all times. Ensures efficient quality service. Remains in compliance with all department and company policies and procedures, internal controls and government relations. May attend periodic meetings and training sessions. Welcomes and greets arriving and departing guests. Proactively provides our guests with personal service and attention that exceeds their expectations. Accountable for maintaining high service and quality standards according to brand standards, including Quality Assurance Inspections and Guest Satisfaction Surveys.. Ensure that the company’s Mission Statement and Vision Statement are continuously met.

Job Duties: Daily Operations

• As a Server your responsibilities will include, but are not limited to the following:
• Constant execution of the company standards and policies.
• Ensure excellent relations with guests and other team members.
• Maintains integrity of your Food and Beverage operations.
• Understand, comply with and enforce:
• All Company policies, procedures, and operating standards.
• All federal/state/local laws and ordinances
• Provide friendly, courteous service to all Guests in a manner that guarantees they intend to return and make Centennial Plaza their entertainment choice on the Gulf Coast.
• Ensure Guests receive immediate, friendly and personalized service.
• Verify all Guests that purchase alcohol are at least 21 years of age; ensure alcohol is consumed in designated area only.
• Make eye contact and greet Guests with a warm smile.
• Guide Guests through the menu, answer questions thoroughly, and suggest specific items; provide information about the venue and the Resort.
• Deliver accurate orders.
• Communicate and establish rapport with Guests; get to know Guests by name.
• Practice full hands in/Full hands out.
• Make Guests happy by exceeding service expectations.
• Handle Guest complaints correctly and notify a Manager.
• Present food and beverages to Guest as soon as soon as they are prepared.
• Possess full knowledge of food and beverage products served and utilize suggestive selling techniques.
• Conduct final quality check on food before it is run to the Guest; maintain specifications by only serving items made properly.
• Deliver and/or carry (with or without trays) with a sense of urgency to the correct tables.
• Ensure a high standard of service efficiency, sanitation, and training.
• Write down all orders and accurately enter them into POS.
• Follow all proper cash handling procedures.
• Know all table numbers, seating floor plans, and Busser assignments.
• Clear and clean all tables, booths, and chairs.
• Keep the floor clean and free of debris.
• Use and maintain all tools and equipment safely.
• Complete required and ongoing training for the position.
• Assist management in training new Team Members within the department when applicable
• Prioritize and complete all assigned station ask, side work, and station set up for maximum productivity and efficiency.
• Complete all opening, running, and closing duties.
• Maintain work area by organizing and cleaning service stations, and pre-bus tables as needed.
• Scrape, rack, and stack all dishes and glassware properly in the dish area per Resort Policy.
• Assist the Host with greeting and seating when necessary.
• Ask for help whenever it is needed.
• Ensure a harassment-free environment through proper personal conduct.
• Use respectful language with Guests, Team Members, and Managers at all times.
• Respond appropriately in emergencies to avoid danger to self, Team Members, and Guests; remain calm at all times.
• Notify the Manager of low inventory.
• Understand, comply with, and enforce all company policies and procedures.
• Adhere to responsible alcohol service established by company policy.
• Understand and utilize all safety and sanitation practices as defined in the safety program; report any accidents.
• Handle Guest complaints correctly and notify a Supervisor or Manager.
• Ensure a harassment-free environment through proper personal conduct.
• Understands and is proficient in all systems and tools to perform duties.
• Assist in loss prevention by practicing proper security safeguards.
• Have strong knowledge of hotel facilities and services, and local attractions.
• Accountable for maintaining high service and quality standards according to brand standards, including Quality Assurance Inspections and Guest Satisfaction Surveys.
• Other duties as required or assigned.
• Computer Skills: Good computer skills are needed.

Additional Responsibilities:

• Maintain a clean and professional work environment at all times.
• May attend weekly or monthly departmental meetings.
• Team Members must be able to relate to other people beyond giving and receiving of instructions: (a) can get along with co- workers or peers without exhibiting behavioral extremes and (b) respond appropriately to criticism from a supervisor.

Qualifications:

• Must be 21 years of age.
• To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential Responsibilities.
• High school diploma or GED.
• 1 to 2 years serving in a high-volume Food and Beverage environment; or equivalent combination of education and experience.
• Eighteen years of age or older.
• Good reading, writing, mathematical and communication skills.
• Ability to interact professionally with other departments and outside contacts.
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
• Good judgment and decision-making abilities.
• Health permit/food safety and Alcohol Awareness. Team Member is required to obtain cards individually and provide proof of possession prior to first day of employment subject to local laws and regulations.
• Cash handling skills may be required.
• Must be able to represent the Resort in a positive manner when in public view, public settings, on Social Media or other area or times that could become public knowledge.

Physical Requirements:

• On a continuous basis, stand or sit for long periods of time, intermittently twist to reach equipment or supplies, perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis.
• The incumbent should be able to stand continuously for the entire shift.
• The incumbent must be able to communicate clearly. Long hours sometimes may be required. Medium work Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Pushing, pulling and lifting objects from lower to higher position or higher to lower position or moving objects horizontally, from position to position and be able to grasp objects while bending, stooping, standing, sitting or walking.
• Will be required to maintain body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Will be required to balance and carry heavy trays of beverages and or food to and from tables.
• Climbing and ascending or descending ladders, stairs and ramps.
• Hearing sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus both indoors and outdoors.
• May occasional travel for training purposes or other business needs.
• May be required to work, in a changing indoor and outdoor environment, such as bright sunlight, noise, wind, rain, cold, snow, heat, smoke etc.
• Must be able to convey information and ideas.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers, guest, and members.