Job Posting for Clinic Director - Physical Therapist at Center for Physical Therapy and Exercise (CPTE)
CPTE is growing and expanding our services to meet patient demand! We are seeking a passionate and experienced Physical Therapist to take the lead as Clinic Director at our new Pelham outpatient location-- coming soon!
Job Summary
In accordance with CPTE’s mission, vision and values, the Clinic Director (CD) leads the day-to-day operations and overall profitability and growth of their assigned clinic(s). The Clinic Director oversees and mentors a high performing and engaged team of front office and clinical staff that consistently delivers best-in-class care, and exceptional patient experience and clinical outcomes. The Clinic Director is also responsible for their own patient caseload and delivers direct patient care. This position reports to the Chief Operating Officer (COO) or other management as directed.
Essential Duties and Responsibilities
The below statements are intended to describe the general nature of work assigned. This is not an exhaustive list and may be subject to change.
Staff Management:
Manages and supervises staff (physical therapists, physical therapist assistants, techs/aids, occupational therapists, athletic trainers, and front desk) on a day-to-day basis
Participates in hiring, training, and onboarding of clinical team
Creates and leads annual staff performance reviews; continually provides feedback and mentors staff to ensure high performance.
Serves as a mentor and/or clinical instructor in coordination with CPTEs New Grad Mentorship and Student Affiliation Programs
Prepares and leads clinic staff meetings
Addresses all staff issues and maintains an open door policy for staff to express concerns and ideas for improvement
Patient Care:
Develops Individualized plans of care and treat patients through all phases of physical therapy with an emphasis towards compassionate, comprehensive and evidenced based approaches, restoring patients to optimal function.
Completes daily patient care, progress and discharge notes
Provides continuous communication with referring physicians and other referral sources
Clinic Operations and Management:
Ensures their clinic maintains a warm, friendly and welcoming relationship with all patients, staff, all medical and non-medical professionals, vendors and visitors.
Manages clinic schedules in partnership with QA Director to ensure patient scheduling convenience and appropriate frequency to achieve therapy goals
Meets or exceeds clinic goals related to defined key performance metrics (KPIs); Prepares and submits weekly report of KPIs that include visits per week, units per visit, arrival/cancellation rates, among others
Ensures clinic equipment is in good, working condition; Monitors and assists in the maintenance and cleanliness of the facility
Maintains clinical logs and checklists necessary for clinic compliance
Administrative:
Assures that all patient care and documentation is compliant and in accordance with CPTE Policy and Procedure Manual
Participates in quarterly chart review and quality assurance
Recommends and provides support for long term staffing and schedule changes
Handles patients that have concerns, complaints, or are in need of assistance; communicates with internal leadership and staff as needed to resolve the situation
Reviews and follow ups with any Incident involving patient, visitor, or staff member
Follows State and Federal regulations regarding the practice of physical therapy and Medicare
Develops ideas with staff for new program development and assists in the creation and implementation of new programs
Participates in Marketing and Sales meetings and events
Education and Experience
Graduate of a CAPTE accredited school of physical therapy
Active or pending state license to practice physical therapy
Previous clinic director or leadership experience preferred
Skills and Abilities
Excellent patient care and communication skills
Ability to multitask while providing exceptional patient experience
Passion for physical therapy and patient outcomes
Natural born leader with the ability to drive performance and motivate employees
Proficient in Google Docs, Sheets and/or Microsoft Word, Excel
Knowledge of clinic KPIs, reporting, and analysis
Proficient in EMR Systems; Experience in Clinicient is a plus
Salary.com Estimation for Clinic Director - Physical Therapist in Pelham, NH
$115,605 to $139,230
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