Client Support Specialist II

Summary/Objective

A Client Support Specialist II provide superior customer service to clients both in-person and over the phone. Maintains front desk through routine clerical, secretarial and administrative work in answering phones, greeting clients, providing client assistance and record-keeping.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Develop professional relationship with clients (first name basis)

2. Provide front desk coverage as assigned

3. Answer phones and emails throughout the day

4. Conduct new client intakes and make assignments

5. Comply with HIPPA guidelines

6. Conduct client intakes via phone screenings and assign a therapist

7. Collect client co-payments, settle accounts, use electronic payment device

8. Check in and out clients

9. Schedule appointments

10. Attend weekly staff meeting

11. Backfill open or cancelled appointments, maintain back fill list daily

12. Accept client payment

13. Maintain communication logs based on client contact

14. Provide administrative support to therapists

15. Reschedule clients as assigned

16. Other tasks as assigned

Competencies

• Customer/Client Focus.
• Decision Making.
• Project Management.
• Communication Proficiency.
• Teamwork Orientation.
• Collaboration Skills.
• Time Management

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position Monday - Friday from 7:30am to 4:00pm.

No travel is expected for this position.

Required Education and Experience

Bachelor's degree in the human service field or equivalent experience in mental health office administration.

Preferred Education and Experience

2. 5 years of customer service experience

3. 2 years Mental health or medical practice experience

Additional Eligibility Qualifications

1. Must be able to pass a criminal background check

AAP/EEO

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Spokane, WA 99202: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 5 years (Preferred)

Work Location: One location