Program Advisor

**For full consideration, apply via the instructions on the website: https://cwee.org/about/career-opportunities/

Title: Program Advisor

Position Status: Full-time, Non-Exempt

Reports To: Program Advisor Lead

Hiring Range: $44,167 - $57,417 per year

Benefits: Full benefits including three weeks of vacation, every other Friday off, paid health days, paid family and medical leave, retirement match, health, dental and vision insurance, healthcare and dependent care flexible spending accounts, life insurance, disability benefits, comprehensive parenting benefits through Maven and a CWEE-issued laptop

Founded in 1982, the Center for Work Education and Employment (CWEE) is one of Denver’s leading workforce and anti-poverty organizations. CWEE provides personal and professional support to address each career seeker’s unique challenges and to facilitate a supportive path to long-term employment success. CWEE’s mission is to foster personal and professional transformation for low-income families through confidence building, customized skills training, and career advancement. CWEE believes that regardless of personal situations and other barriers to employment, when an appropriate level of education and support is provided, individuals can and will succeed.

The values that drive CWEE’s mission of helping individuals succeed also drive CWEE’s approach to organizational management and employee development. CWEE embraces a culture of organizational learning and continuous quality improvement while centering trauma-informed care and wellness at all levels of the organization.

SUMMARY OF POSITION

The Program Advisor serves on a cross-functional team committed to supporting low-income parents on their path to self-sufficiency. This position is responsible for supporting an assigned caseload of participants throughout their time at CWEE and into employment. The Program Advisor, holding expert knowledge in CWEE’s available programming, listens to understand the needs and barriers of each participant in relation to their employment goals and co-creates their CWEE plan. The Program Advisor serves as the main point of contact for participants through regularly scheduled check-ins, engaging and motivating them to make positive change through a goal directed process. The Program Advisor role maintains relationships across the organization, inviting in other staff regularly. The Program Advisor works closely with a team consisting of a Program Advisor Lead and a TANF Specialist to ensure consistent progress towards employment and timely completion of TANF requirements, as applicable.

CWEE is seeking a relationship focused individual with strong communication and motivational coaching skills. This role requires a deep knowledge of CWEE programming.

ESSENTIAL RESPONSIBILITIES

Participant Assessment and Engagement (30%)

•Maintain an individual caseload that is highly variable (averaging 65 participants)

•Conduct enrollments to determine participant needs and motivation for engagement

•Assist in identifying short and long term goals, potential barriers, and employment motivators; responsible for participant progress in the program

•Serve as main point of contact for assigned caseload, inviting in other staff as appropriate

•Maintain expert knowledge on CWEE programming to develop a tailored employment readiness plan

Participant Coaching/Advising (45%)

•Interpret, analyze, and prioritize participant needs and goals in order to make recommendations for how to sequence available CWEE programming

•Facilitate a nonjudgmental, goal-directed process utilizing a motivational rather than compliance driven approach

•Respond to emergent needs in a timely manner, quickly shifting focus in support of participant

•Engage in honest conversations and feedback with participant through routinely scheduled check-ins

Communication (20%)

•Participate in regularly scheduled staffing meetings across teams to discuss participant progress

•In collaboration with the Manager of Employment Services and Manager of Integrated Services, engage with a cohort of Program Advisors to ensure best practices and streamline processes and procedures

•Use effective and timely communication strategies and methods to communicate with various stakeholders

•Actively participate in projects and working committees internal and external to CWEE

Professional Growth and Wellness (5%)

•Regularly reflect on progress toward professional goals, both individually and with supervisor, identifying and following through on learning opportunities

•Identify opportunities to mitigate stress

JOB QUALIFICATIONS

•Experience in human services, education, workforce development or related setting, preferred

•Demonstrated ability to work with individuals from diverse and economically disadvantaged backgrounds

•Ability to establish and maintain effective working relationships with participants and staff

•Ability to adopt a strengths-based and trauma-informed approach that enables the development of new skills

•Familiarity with and/or openness to motivational coaching strategies

•Strong research skills and ability to analyze data and synthesize multiple sources of information

•Experience with daily, detailed data entry and outreach

•Strong computer skills including web-based databases, internet research and advanced knowledge of Microsoft Office applications

•Ability to model professional dress and workplace conduct

•Excellent business writing and oral communication skills

•Deadline oriented with strong ability to follow through on tasks with little supervision

PERSONAL QUALIFICATIONS

•Commitment to CWEE’s mission of providing long-term, durable self-sufficiency through quality employment

•Active contributor to a positive work culture built on ongoing learning, continuous improvement and attention to wellness

•Flexible, a team player with a commitment to personal and professional accountability

•Excellent skills in listening, empathy and curiosity

•Willingness and skill to engage in difficult conversations in a timely manner

•Solution oriented, able to make timely decisions despite ambiguity

•Proactive self-starter with excellent organizational skills and proven ability to balance multiple tasks and deadlines with attention to detail

•Results driven with strong critical thinking skills

•Strong self-awareness, confidence and integrity

WORK ENVIRONMENT

•CWEE operates in a hybrid workplace model that balances the responsibilities of being a direct service organization with the benefits of a flexible work environment; the functions of this role require onsite presence at CWEE’s offices located in Denver, Colorado

TO APPLY

For full consideration, apply via the instructions on the website: https://cwee.org/about/career-opportunities/

NO PHONE CALLS, PLEASE.

CWEE is an equal opportunity employer and is committed to a policy of non-discrimination and equal opportunity for all qualified applicants. Applicants of any and all backgrounds are encouraged to apply. CWEE is also dedicated to building a diverse and inclusive workplace. If you’re excited about this role and your past experience doesn’t align perfectly with the requirements in the job description, we encourage you to still apply. You might be the right candidate for this or other roles within the organization.

A criminal background check of 7 years is required and CWEE will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Job Type: Full-time

Pay: $44,167.00 - $57,417.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Denver, CO 80204