Vendor Support Coordinator

Position: Vendor Support Coordinator

Reporting Manager: Director of Customer Support

FLSA Status: Exempt

Created: April 2024

Position Summary

We are seeking an experienced Vendor Support Coordinator to join our dynamic team. The Vendor Support Coordinator will be responsible for managing and nurturing relationships with our vendors, ensuring alignment with our company's goals and objectives. The ideal candidate will have a deep understanding of the auto finance industry, detail oriented, and a proven track record of effectively managing vendor relationships.

What You’ll Do

·        Develop and maintain strong relationships with existing vendors, including automotive dealerships, financing institutions, and service providers.

·        Act as the primary point of contact for vendors, addressing any concerns or issues in a timely and professional manner.

·        Collaborate with vendors to identify gaps and areas of opportunities for process improvements and cost savings and make recommendations for improvements.

·        Track and analyze vendor performance metrics, including quality, timeliness, and cost-effectiveness.

·        Develop key performance indicators (KPIs) to measure vendor performance and identify areas for improvement.

·        Provide regular reports and updates to senior management on vendor performance and relationship status.

·        Assess and mitigate risks associated with vendor relationships, including financial, operational, and reputational risks.

·        Stay informed about industry trends and regulatory changes that may impact vendor relationships and compliance.

·        Communicate effectively with internal stakeholders to gather feedback and requirements for vendor relationships.

·        Complete account reviews and provide feedback to the vendor.

What You Need

• Required 5 years’ experience in the auto finance industry.
• Strong analytical, problem solving, and critical thinking skills.
• Ability to interpret, report, and present data to help stakeholders make informed decisions.
• Proficiency in Excel, spreadsheets, and data visualization tools. 
• Excellent communication and interpersonal skills, with the ability to build rapport and influence key stakeholders.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Knowledge of regulatory requirements and compliance standards related to vendor management.

Preferred Skills

• Bachelor's degree in business administration, finance, or related field.
• At least 2 years of experience in vendor management.
• Strong negotiation skills and proven track record of achieving favorable outcomes.
• Experience working with vendor management software or CRM systems (i.e NLS, Shaw, Northridge)
• Knowledge of best practices in vendor management.
• Ability to adapt to changing priorities and work effectively under pressure.
• Familiarity with financial analysis and budgeting principles.
• Working knowledge of SQL

Physical Requirements

·        Sitting for long periods of time.

·        Staring at a computer screen for extended periods of time.

What We Offer You

• Competitive Salary
• Health Insurance (medical, dental, and vision)
• 401k Retirement Plan
• Annual Performance Bonus
• Collaborative Work Environment
• Unaccrued PTO