Helpdesk Engineer

Hi, We're Centerfield.

Super-powered customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and proud to be recognized as a Best Place to Work in Los Angeles.

Helpdesk Administrator

Summary of the Position:

We are looking for a Helpdesk Administrator to provide technical support to users in an efficient and accurate manner. You will be considered a Centerfield front liner, solving basic technical problems and providing support for all assigned areas. The goal is to ensure customer value is maintained to the standards set forth by the company.

Essential Duties:

·         Provide first level contact and convey resolutions to customer issues

·         Properly escalate unresolved queries to the next level of support

·         Track, route and redirect problems to correct resources

·         Update customer data and produce activity reports

·         Walk customers through problem-solving process

·         Follow up with users, provide feedback and see problems through to resolution

·         Utilize excellent customer service skills and exceed customers’ expectations

·         Ensure proper recording, documentation, and closure

·         Recommended procedure modifications or improvements

·         Preserve and grow your knowledge of help desk processes, products, and services

Required Skills, Abilities & Knowledge:

·         Bachelor's degree in Information Technology, Computer Science or equivalent

·         Proven working experience in providing helpdesk support

·         Proficiency in English Language

·         Working knowledge of help desk software, databases, and remote control

·         Strong client-facing and communication skills

·         Advanced troubleshooting and multi-tasking skills

·         Customer service orientation

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 

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Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.