Network Operation Center Technician

Network Operations Center technicians have the opportunity to work with new technologies and state-of-the-art equipment supporting a variety of corporations within an enterprise class data center. The technician is the hands-on support performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuild and decommissions. Technicians perform routine and emergency requests through service request tickets as a member of a service team supporting 24x7x365 on-site coverage.

Responsibilities Include:

· Perform tasks as assigned with minimal supervision

· Perform tasks within a collaborative team environment

· Perform ticket management and recording as required

· Provide basic troubleshooting support for servers, infrastructure and network devices

· Diagnose and repair server errors, infrastructure issues and network connectivity problems

· Install/upgrade/replace server, device or network components as directed

· Install/replace/remove servers, devices and networking equipment as directed

· Perform server administrative tasks

· Perform network cable installation and removal to support infrastructure needs

· Perform server maintenance as assigned

· Perform inventory maintenance as assigned

· Perform rack maintenance as assigned

· Perform server Operating System and application imaging/installation

· Perform system firmware and ROM maintenance

· Perform tape backup maintenance

Required Skills and experience:

· 1-2 years’ experience within data centers or related IT fields

· In-depth experience with troubleshooting and installing Windows operating systems, networking equipment and software

· 1-2 years’ experience supporting, administrating and or troubleshooting Microsoft Windows Server platform

· 1-2 years’ experience performing network connectivity technology including TCP/IP, WINS, DHCP and DNS

· Familiar with System Virtualization

· Linux experience desired.

· Experienced supporting RAID technology

· Experience/Understanding of ticket management software

· Flexibility to support shift coverage including overnight support shifts

· Must maintain a professional image

· Must be able to work under pressure, handle stress and follow directions precisely.

· Must have a demonstrated troubleshooting experience

· Must demonstrate ability to work with others and promote a harmonious working relationship in the NOC, with other Departments and field personnel

· Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency and on-time delivery.

· Assist in the creation and maintenance of network and datacenter diagrams and detailed site documentation.

· Strong customer service orientation

· Ethical, fair and of high integrity.

· Able to lift devices weighing over 50 lbs.

· Server , Network , A , MCP towards 2008 MCSE certifications desired

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• 3x12
• 4x12
• Night shift

Ability to commute/relocate:

• Hamilton, OH 45011: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: Hybrid remote in Hamilton, OH 45011