Home Health Clinical Liaison

Description

Responsibilities

• Increase admissions within assigned accounts, meet or exceed targets.
• Develop/maintain contact with key hospital, skilled nursing, assisted living facility discharge planning services and/or management to provide ongoing updates on Company’s services available in a market.
• Promote exemplary customer service to physicians, facility personnel, client and client family at all times.
• Primarily conduct facility visits at the physicians' request to assist program clinical team in determining eligibility.
• Ensure effective communication and collaboration with program staff and other field sales resources via weekly meetings. Actively participate in weekly program business development meetings, bringing relevant data, reports, as well as information regarding changes within accounts and referral sources.
• Assist program in timely processing of physician orders as directed.
• Work collaboratively with Hospice Division counterparts as applicable, representing the Company’s comprehensive home health and hospice deliverables.
• Follow up on all referrals within their facilities not admitted to the program.
• Follow up on live discharges related to their facilities.
• Abide by all operational compliance with internal controls and reporting.
• Provide education and/or continuing education programs for referral sources within guidelines of facility and company policy. Utilize appropriate company resources to maintain and develop business opportunities. Maintain market awareness and prepare competitive updates.
• Actively participate with program in development of business and market growth plans.
• Maintain positive relationships with referral sources, facilitate communication between referral sources, client and family populations within assigned accounts, and attend professional organization meetings as approved. Maintain and follow patients in the facility and monitoring status.
• Assist the program as needed with informational visits.

Required Qualifications

• Nursing degree or the equivalent required.
• Bachelor’s of Science in Nursing preferred.
• RN/LPN/LVN Licensure required in state of practice.
• A minimum of three years clinical experience.
• Must have strong knowledge of governmental regulations, Medicare eligibility requirements, comprehensive understanding of potential care plan needs for the patient and coordination of necessary resources.
• Strong knowledge of the facility protocols and industry regulations is required.
• Excellent customer service, account development capabilities, organization, time management, problem-solving, communication and selling skills required.
• Demonstrates the ability to work independently as well as in a team.
• Computer proficiency required.
• Has the ability to appropriately represent company service capabilities and value to assigned referral source audience, patients and families.

Preferred Qualifications

Additional Information

Scheduled Weekly Hours