Director of Adult Services $98,777-$128,410

Description

Job Summary and Scope

This is a   professional position that provides for the supervision and management of clinical services, including community-based   services. As part of the Leadership Team the Clinical Director of   Adult Services is responsible for oversight and management of their   department and clinical services provided. As part of the Executive Team they participate in planning, coordinating,   and implementing organization-wide administrative and operational functions   in a manner that optimizes successful implementation of the agency’s mission,   vision, and goals. Works within the organization to assure compliance with   state and national standards of care for person centered, recovery oriented   and trauma informed integrated services to persons living with Intellectual   Developmental Disability/ Severe, Persistent Mental Illness (adults), Serious   Emotional Disturbances (children) and Co-Occurring Disorders. These services are provided in Manistee and   Benzie counties. The employee will complete other tasks as needed in various   programs as assigned by Executive Director.

CWN   recognizes all person’s vulnerabilities to trauma and the impact of traumatic   experiences and that impact on daily living. It is our practice to use practice   models suitable to our job that are evidence based or sound practices that   support our daily functions, models of treatment, and strength-based   initiatives and outcomes in promotion of a   trauma informed environment. As a member of the CWN team, staff will provide   support throughout the agency, develop leadership skills, complete their   tasks with efficiency and effectiveness and accept that all practices adhere   to a recovery-based practice, providing the supports and guidance to empower   recovery in clients and peers. CWN strives for collaborative relationships   within the community, working with others in a professional, respectful, and   positive manner that enhances a culture of creativity and support.

Position Specific – Duties and   Responsibilities

Job Specific:

· Interact daily with clients, peers, staff,   and community members promoting quality services and compliance.

· Ongoing   training, education, and skill development to assure staff provide best   practice models of treatment effectively. 

· Using self-direction and excellent   critical thinking skills, must be able to exercise a high level of   independent decision making and work effectively within a team-based   environment. 

· Prepares, implements,   monitors, and manages clinical operation budgets.

· Directs clinical   operations in a manner that optimizes successful implementation of the   agency’s mission, vision, and goals.

· Participates   with the agency wide leadership team for program and organizational   discussions and meetings to implement successful management of programs and   assure services delivery and programs meet the agency mission, vision, and   values. 

· Ensures   compliance within the clinical operations with all applicable laws,   regulations, policies and procedures and accrediting agents.

· Works with the CWN   Board of Directors as directed by the Executive Director.

· Provides   leadership within the agency, community, state, and nationally   in integrated services to persons living with intellectual/developmental   disabilities, mental illness, and substance use disorders.

· Participates in   team meetings as requested or assigned.

· Contributes to   team effort by accomplishing related results as needed.

· Oversee   implementation and compliance with all policies and procedures of the agency.

Organizational Wide-Duties and   Responsibilities:

· Customer Services: Treats   customers and co-workers with dignity and respect. Presents a professional   image to clients and community members in appearance and work habits working within   boundaries of CWN ethical standards as identified in the Compliance Plan and   standards associated with position responsibilities. Maintains   confidentiality in accordance with CWN policies and procedures and HIPAA guidelines. 

· Teamwork: Works   collectively to enhance team performance. Promotes discussions that share   knowledge and experiences and promotes positive team solutions regarding team   conflicts and performance issues. Assists co-workers to contribute to overall   success of the team and agency. 

· Problem Solving and   Decision Making:  Independently   identifies and solves problems with an appropriate level of supervisory   direction. Applies sound problem-solving skills. Decisions reflect the best   interest of the organization. Accepts responsibility for decisions and   resulting consequences. 

· Communication:  Communicates   (oral and written) professionally, respectfully, and positively with clients,   coworkers, and community members.  

· Productivity and   Quality: Meets expectations   set by agency relative to productivity (volume of work, accuracy, and   timeliness of its completion) and quality as defined by the position/program.  

· Computer Systems:    All employees must possess a sufficient understanding of computer operation   to be able to navigate in and out of software to effectively learn and   utilize the agency’s electronics systems and various software programs. 

· Integrity:   Demonstrates reliable and honest behavior in all roles, tasks,   and responsibilities. Follows through on commitments. Follow agency policies   and procedures.

· Confidentiality:   Observes all rules of confidentiality, both internally specified by policies and   procedure and externally required by law.

· Reliability:   Personally responsible; completes work in a timely, consistent manner; works   hours necessary to complete assigned work; is regularly present and punctual;   arrives prepared for work; is committed to doing the best job possible; keeps   commitments 

· Mandatory Trainings   and Self Development: Understands training   requirements and attends required curriculum. 

· Guidance/Work   Direction Received: Follows   established policies, procedures, or practices in performing most duties and assignments.

To perform this job successfully, an individual must be   able to perform each essential duty satisfactorily. The requirements listed   below are representative of the knowledge, skill, and/or ability required.   Reasonable accommodations may be made to enable individuals with disabilities   to perform the essential functions.

Requirements

Qualifications, Skills, and Conditions

Knowledge,   Education and Training (licenses, programs, or certificates):

· Excellent computer skills.

· Outstanding interpersonal   relationship building, supervisory and employee coaching skills.

· Knowledge and   skills in effective leadership and supervisory models, skills in coaching and   staff driven models of training and education.

· Must   process above average written and spoken communication skills to effectively   interact with peers, staff, clients, and community stakeholders.  

· Experience in Behavioral and Physical   Health preferred. Master’s degree in   social work with full state licensure preferred however other related fields   of practice to behavioral health and full licensure will also be   considered. Candidates should also   have Mental Health Professional (MHP) designation as defined by the State of   Michigan and experience in supervision.

· Master’s Degree in social work   preferred. 

· Must be eligible or have completed   certifications and other required expectations in leading specialized teams,   such as children’s services. 

Experience:   A minimum of five years of progressively more responsible or expansive   relevant experience is required. Lived   experiences with mental illness, intellectual or developmental disabilities,   and/or substance use disorders is valued.

Three or more   years or supervisory and/or leadership experience managing a team.

Interpersonal and   Communication Skills: Regularly requires resolution of   situations and matters characterized by complexity and difficulty through   skills such as negotiation, formalized debate, and formal presentations to   outside groups and individuals which exercise major influence or decision-making   authority on a basic level.

Guidance/Work   Direction Received: While the incumbent typically   exercises considerable discretion in interpreting policies, procedures, and   practices and in selecting appropriate alternatives at times they may work   under broad administrative direction using substantial discretion.

Supervisory or   Managerial Responsibility: This is a Second level manager position working through one or more   subordinate supervisors. Skills in program management and oversight is   essential. 

Responsible for   overseeing all supervisory conflicts including disciplinary actions as   needed. 

Visual   Concentration: Requires an average level of visual   concentration.

Job   Complexity: Regularly   requires the use of data and information which are typically a combination of   factual and inferential elements. The   steps, methods, or approaches followed in carrying out planning,   problem-solving, analyzing, or decision-making are generally defined, but   frequently require some modification, adaptation, or creativity. Needed data and information may require   significant time and effort to obtain and organize. There are significant intangibles or   uncertainties to consider.

Job Impact:   

· Impact on measures of financial   activity or results is significant. Measures of financial activity or results, such as revenues, resource   development, expenses and so forth will increase or decrease beyond normal   boundaries set forth by plans, budgets, or experience. Inadequacies require expenditure of   additional resources, which result in variances from financial plans. 

· Errors in judgment have a major and   long-term impact upon the wellbeing or legal rights of others.

Working Conditions: 

· No unusual physical exertion is   required.

· Work is typically carried out in an   agreeable environment as generally represented by normal office conditions.

· Tasks performed and the location of   the work are such that the incumbent’s exposure to accident and health   hazards is unlikely.

Specific   Requirements:

· Must have a valid Michigan driver’s   license and a good driving record.

· High-level of computer skills, public   speaking and presentation skills, excellent consensus building, and creative   strategic planning skills are required.

· Must be available to work a fully   flexible schedule including evenings, weekends, and holidays.