Universal Banker

Meet and greet customers as they enter the department or facility

Assess the needs of the customer, explain the accounts and services available, and assist in the selection of the most appropriate product or service for the customer's needs

Open new personal or business accounts including checking and savings accounts, certificates of deposit (CD), safe deposit boxes, individual retirement accounts (IRA), internet banking services, ATM and debit cards, and credit cards

Accurately prepare all related documentation

Provide accurate and timely service on account maintenance and research requests, change of address requests, stop payment requests, telephone and wire transfer requests, check orders, funds transfers, and other customer requests

Respond to customer inquiries and concerns and resolve problems or discrepancies with customer accounts

Accurately and efficiently process and record teller transactions for Bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments, conducting money transfers, placing stop payments, conducting cash advances, and other related services Verify and balance cash drawer daily

Assist in identifying cash offages

Demonstrate sound risk management in decision making, including displaying solid knowledge of guidelines for fraud prevention and robbery

Understand and comply with loss control measures by maintaining cash drawer within prescribed limits

Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement, including obtaining appropriate documentation from customers and non-customers

Actively participate in the Retail sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set goals and make every effort to reach targeted goals

Make referrals to other business units for traditional and non-traditional banking products and services

Acquire and maintain thorough knowledge and understanding of compliance, security, and regulatory issues relating to teller and customer service areas (e.g., Bank Secrecy Act, Regulation CC, E, DD, P, OFAC, etc.) evidenced by appropriate application of these regulations in day-to-day operations

Consistently deliver Legendary Service by promptly and professionally greeting customers in-person and by phone and facilitating a welcoming and customer-focused environment

Requirements:
High school diploma or equivalent

Previous teller or cash handling experience preferred

Previous customer service experience preferred

Previous sales experience preferred

Knowledge of bank accounts and services, policies and procedures, and regulations preferred Experience with banking software preferred

Computer and Equipment Skills:
Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voicemail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, remote capture machine, and security devices

Knowledge of spreadsheet and word processing software preferred

Communication Skills:
Ability to read, write, and speak English

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Strong sales, interpersonal, and communication skills

Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent

Ability to accurately and efficiently count, receive, and disburse cash

Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations