Provider Relations Supervisor

Accepting applications through Thursday, May 9th at 5:00pm. 

We have an opportunity to join the Alliance as a Provider Relations Supervisor in the Provider Services Department. 

THE IDEAL CANDIDATE 

• You are an experienced leader and thrive in developing and growing the skills of your team
• You lead with inspiration and resilience, encouraging growth and confidence in your staff
• You are flexible and are successful in a fast-paced and demanding environment
• Providing exemplary customer service is just who you are and what you do. You understand the importance of how impactful customer service is
• You are a true collaborator, wiling to roll up your sleeves to help get the job done, but can also successfully work independently

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Provider Relations Manager, this position:

• Assists leadership in identifying, analyzing, supervising and documenting Provider Relations issues and complaints, department and organizational strategies, policies and procedures
• Co-leads the advancement of provider recruitment, education and support activities in conjunction with other Provider Relations Supervisors
• Ensures that providers are educated and kept up to date on Alliance resources and benefits
• Supervises, mentors and trains assigned staff

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description, and list of requirements click here

• Knowledge of:
  • Principles and practices of supervision, training and evaluation
  • Methods and techniques of research, analysis and reporting
  • Windows based PC systems and Microsoft Word, Excel and Outlook, and database software
• Ability to:
  • Supervise, train and evaluate the work of staff
  • Motivate staff and promote an atmosphere of teamwork and cooperation
  • Identify issues, conduct research, gather and analyze information, reach logical and sound conclusions, and make recommendations for action
  • Work independently, apply sound judgment, and make decisions related to areas of functional responsibility
  • Provide leadership and facilitate meetings
  • Maintain a professional demeanor and to remain calm under pressure
• Education and Experience:
  • Bachelor’s degree in Business, Marketing, Health and Human Services, or a related field
  • A minimum of three years of experience in health care, marketing, or public services (or a Master’s degree and two years of relevant experience); and a minimum of two years of lead worker or supervisory experience; or an equivalent combination of education and experience may be qualifying

OTHER INFORMATION

• We are in a hybrid work environment and we anticipate that the interview process will take place remotely via Microsoft Teams.
• While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
• In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.

The full compensation range for this position is listed by location below. 

The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).