Supervising Case Manager

Legal Name of Agency: Central City Neighborhood Partners

Position Title: Supervising Case Manager (MSW)

Name and Title of the person (position) to which this Position reports:

Executive Director

Hours and Benefits: Full time position, $70,000 yearly, 40 hours per week, Benefits include medical and

dental insurance, vacation, holiday, and sick pay

ORGANIZATIONAL/PROGRAM BACKGROUND

Central City Neighborhood Partners (CCNP) was established in 1994 and incorporated as a formal non-profit

collaborative in 2000 to address the socio-economic conditions impacting low-income families living in the Central

City, Westlake and Pico-Union communities. With the mission of catalyzing partnerships to systemically address

the multiple challenges facing low-income families, CCNP works with its partners to help families create pathways

to financial security and economic opportunity through our FamilySource Center (FSC) program, financial asset

building programs and other signature programs.

Position Overview

The Supervising case manager is responsible for coordinating and supervising case management services for the

FSC Program as well as working with leadership to develop strategies to sustain and expand the FSC program

through fund development and grant writing.

Supervising Case Manager will perform a broad range of duties spanning the full employment cycle, including, but

not limited to providing expert counsel, support and/or monitoring of the following:

1. Train, supervise and coach case managers, interns and volunteers in best practice strategies to carry out

FSC program goals and objectives;

2. Train FSC staff on confidentiality, child abuse reporting, and any other relevant legal and ethical client

related matters;

3. Ensure case management services operate in accordance to organization standards as well as funding and

regulatory requirements;

4. Conduct weekly case conferencing and bi-weekly case management meetings to discuss client cases,

program goals, and policies and procedures;

5. Provide direct intervention as needed including consultative support, crisis intervention, participation in or

facilitation of meetings with families, and conflict mediation;

6. Conduct monthly audits of client files, service plans and case notes;

7. Supervise the documentation of client services and activities in the City’s web-based system (Bit Focus) and

Google documents;

8. Conduct and/or coordinate in-service trainings that will improve the quality of services provided to clients

and support the case managers’ ability to deliver services;

9. Establish and maintain connections and collaborate with outside agencies to ensure coordinated delivery of

services;

10. Carry a caseload of hard to serve customers

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Central City Neighborhood Partners – Supervising Case Manager 5.2.2024

11. Complete monthly performance reports and work with staff to capture and communicate data about CCNP’s

work and strengthen our ability to tell CCNP’s story;

1. Additional tasks, projects and responsibilities as assigned by supervisor and executive leadership.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

1. Minimum 3 years of management experience, supervising case managers;

2. Experience supervising or coordinating interns or other staff a plus;

3. Proven leadership and team-building abilities;

4. Excellent and effective public speaking and presentation skills, including the ability to facilitate and lead

trainings;

5. Professional experience working with vulnerable families in crisis situations;

6. Knowledge and experience with educational and asset building programs and available resources;

7. Excellent organizational and administrative skills, including ability to maximize effectiveness of case

management team;

8. Culturally competent in working with the public and individuals with various cultural and economic

backgrounds and abilities;

9. Ability to maintain appropriate, professional boundaries and confidentiality;

10. Friendly, dependable and flexible team player with the ability to use tact and diplomacy in communication

and adapt to changes in a busy work environment;

11. Strong written communication skills; ability to write and edit clear, structured, articulate and persuasive

proposals;

12. Excellent work ethic and ability to work under pressure, address multiple priorities and meet deadlines;

13. The ability to read, write and speak in English and Korean is required, given that many of the targeted

families are monolingual in Korean. Cultural sensitivity is required.

14. Operational knowledge of the Internet and web-related technologies; Microsoft Office (Word, Excel, and

PowerPoint); Windows Operating System.

15. Ability to manage databases and reporting systems in order to produce a variety of written reports

EDUCATION AND CERTIFICATION REQUIREMENTS

● Master’s degree in Social Work required.

Other Requirements

● Successfully pass all post offer, pre-employment screening requirements, including criminal background

check, and provide proof of eligibility to work in the United States.

● TB Certificate

● Full COVID-19 Vaccination

● Must have a valid California Driver’s License, liability insurance and access to an automobile in good working

conditions;

● Must be available to work until 8 p.m. at least once per week; weekends and evenings as needed

COVID-19 Vaccine required for all employees

Central City Neighborhood Partners has implemented a mandatory vaccination policy effective October 1, 2021

requiring COVID-19 vaccinations for all employees (with approved religious and medical accommodations). At

present, an individual is deemed “fully vaccinated” when that person has received, at least 14 days prior, either the

second dose in a two-dose COVID-19 vaccine series (e.g. Pfizer or Moderna) or a single-dose COVID-19 vaccine

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Central City Neighborhood Partners – Supervising Case Manager 5.2.2024

(e.g. Johnson & Johnson). As a condition of employment, employees must submit official COVID-19 vaccine

documentation.

Physical Requirements

1. To perform this job the individual must be able to carry out all essential functions satisfactorily. Reasonable

accommodations may be made to enable qualified individuals with disabilities to perform the essential

functions of the job.

2. Approximately 50% of time is spent sitting, while frequently required to walk, stand and bend.

3. Must be able to speak and hear well.

4. Good vision is imperative.

5. Occasionally required to stoop, kneel, crouch or crawl.

6. Employee will be required to lift and/or move up to 25 pounds without assistance

Expectations for All Central City Neighborhood Partners Staff

Candidates for employment at a CCNP, regardless of position, will consistently demonstrate the following:

1. Unwavering belief in and commitment to fulfill the mission of Central City Neighborhood Partners.

2. Deep commitment to the success of all families and Youth

3. Commitment to excellence and high standards -- for self, families, and colleagues.

4. Continuous learning by engaging in reflection, self-assessment, and individual professional development.

5. Use of data to inform decisions and drive continuous improvement.

6. Ability to thrive as a member of a collaborative team.

7. Self-motivation and initiative with solutions-oriented disposition.

8. Belief in and ability to develop respectful relationships with the families we serve marked by sensitivity to the

families cultural and socioeconomic characteristics.

9. Excellent oral and written communication skills.

10. Ability to effectively handle challenging situations

11. Comfort with basic Microsoft Office applications and a curiosity and propensity to push own adoption of new

technology and approaches.

12. Regular, punctual attendance and professional appearance.

Central City Neighborhood Partners (CCNP) is an Equal Employment Opportunity Employer

It is the established policy of Central City Neighborhood Partners (CCNP) o provide equal employment and advancement opportunities to

all qualified applicants and employees without discrimination with regard to race, religious belief (including dress or grooming practices),

color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breastfeeding), age, national origin (including

possessing a driver’s license issued under Vehicle Code § 12801.9), ancestry, sexual orientation, gender identification and expression,

transgender status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status,

enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or

volunteer, or any other classification protected by law. CCNP also prohibits discrimination based on the perception that anyone has any of

those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you fully vaccinated against COVID-19?

Education:

• Master's (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person