Job Title: Population Health Pharmacy Technician
Department: Population Health
Reports to: Director, Population Health
Employment Eligibility: Candidate has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency
Education Requirements: High School Diploma
Licensure Requirements: Pharmacy Technician Board Certificate registered with the Georgia Board of Pharmacy.
Work Experience: At least three (3) years pharmacy-related experience. Minimum one (1) year experience working in a retail pharmacy as a pharmacy technician
Core Competencies:
Being Vulnerable- Admits mistakes and shortcomings; Shares thoughts and feelings openly; Is transparent without hidden agendas;
Seen as authentic and genuine; Open and non-defensive to feedback
Communicating Effectively - Shares information fully and offers knowledge and experience; Conveys ideas in a manner that engages others; Takes unpopular positions if necessary; Engages in unfiltered dialogue; Relates to others in a respectful manner, regardless of level, personality, and background
Being Accountable - Demonstrates tenacity and perseverance; Takes initiative; Engages resources to overcome obstacles; Has the courage to do the right thing even when difficult; Acts with integrity in accordance with our Core Values
Displaying Empathy - Shares in the joys and pains of others; Is available and offers to help others; Shows concern for the challenges of others; Has a positive and kind demeanor; Takes a non-judgmental approach with others
Holding Others Accountable - Provides current actionable feedback, both corrective and reinforcing; Doesn’t allow problems to fester; Acts, when necessary, even if unpleasant; Uses every opportunity to give reinforcing feedback to others; Helps others see their blind spots
Listening - Practices attentive and active listening; Listens for the unsaid; Asks questions to confirm understanding; Hears people out without interrupting; Is open to viewpoints of others
Managing Disagreement - Acknowledges differing viewpoints and sees it as an opportunity to learn; Doesn’t run away from conflict;
Strives for win/win solutions; Hammers out tough agreements; Finds common ground and solves problems for the good of all
Promoting Teamwork - Values the contributions of all; Connects others’ roles to organizational and team success; Encourages and supports; Cuts across boundaries to get things done; Puts own needs aside for good of the team and the organization
Striving for Continuous Improvement - Experiments regularly with new ideas and approaches; Willing to fail; Learns from mistakes; Always seeks to be better tomorrow than today; Adapts to change
Job Summary:
Under the direct supervision of the CGHN Pharmacists, the Population Health Pharmacy Technician plays a key role on a multidisciplinary team that includes clinical pharmacists, nurse care managers, community wellness advocates, social workers, and other health professionals. The primary responsibility of this technician is to provide support to team pharmacists, patients, clinicians, and the care management team to ensure effective, safe, and cost-effective drug therapy in a population health model.
The Population Health Pharmacy Technician works closely and directly with patients to deliver a full continuum of medication adherence support by utilizing CGHN's various tools, applications, and data and analytics. They are responsible for obtaining medication refill histories, scheduling visits with a pharmacist, supporting the pharmacists to implement the patient's care plan, performing comprehensive pharmacy benefits investigations and other medication access related tasks such as processing prior authorizations, and assisting with provider communications.
CGHN is seeking an individual with a patient-first mindset, excellent problem solving and communication skills, who can thrive in an autonomous and evolving environment.
Job Specific and Unique Knowledge, Skills, and Abilities:
Job Responsibilities:
Job Type: Full-time
Benefits:
Schedule:
Work Location: In person
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