What are the responsibilities and job description for the Patient Representative (Physical Therapy office) **No nights, weekends or holidays position at Central Indiana Orthopedics?
Central Indiana Orthopedics is looking for outstanding individuals interested in being part of a team environment. Successful candidates will be hardworking, willing to learn and grow, and anxious to be part of a culture focused on outstanding patient care. Individuals must be dependable and demonstrate a positive work ethic.
The Patient Representative is responsible for greeting patients upon arrival to the clinic and notifying therapy staff of patient arrival. Individuals in this position obtain patient data and ensure forms are filled out properly, signed, and entered into a patient information database while maintaining an orderly and efficient flow of patients. Maintain and orderly and efficient flow of patients.
The hours for this position will be 7:30am - 4:00pm
- Greets and checks-in patients in a prompt, pleasant and helpful manner, assisting in a timely and orderly patient flow.
- Schedules, coordinates, and reschedules patients’ appointments accurately and relays necessary messages to clinical staff.
- Answers questions regarding patient appointments and schedules additional appointments, such as follow-ups, as necessary.
- Verifies demographic and insurance information and updates current information on each patient accurately and efficiently; enters all charges for the visit in the patient record; and ensures appropriate forms and documentation are up-to-date for patients. Ensures accurate scanning of forms, fee slips, and paperwork into the patient record.
- Receives and applies payments from patients and issues receipts for services, and reconciles daily cash ensuring balancing accuracy and troubleshooting differences as needed.
- Balances transaction batches daily ensuring accuracy and fixing issues as necessary.
- Maintain and update patient records with a high degree of accuracy in a timely and efficient manner.
- Experience with EMR (electronic medical record) system required; NextGen EMR preferred.
- Ability to multi-task and proficient with computers.
License/Certification/Education
- Minimum high school diploma or GED required
- At least on year of previous administrative experience is required
- Experience working with insurance or in a medical office setting is preferred.
