What are the responsibilities and job description for the Senior IT Technical Writer position at Central Ohio Transit Authority?
Join the organization that received Outstanding Public Transportation System Achievement Award from the American Public Transit Association in 2018 & 2020!
Central Ohio Transit Authority (COTA) is Central Ohio's public transportation provider, providing nearly 19 million passenger trips per year servicing Franklin County and parts of Delaware, Fairfield, Licking and Union counties. Guided by our 2019-2024 Strategic Plan, our vision is to move every life forward. Our mission is to provide solutions that connect people to prosperity through innovation, dedication and teamwork.
Salary: $72,316 - $85,428
Location: 33 N. High St. Columbus, OH 43215
Benefits: COTA offers competitive benefits including: supplemental insurance, life insurance, paid parental leave, employee discounts, employee bus pass; wellness initiatives, on-site cooking classes & chair massages, on-site Health Coaches & Dietitians, and retirement benefits through OPERS & Ohio Deferred Compensation.
Position Summary:
COTA's Sr. IT Technical Writer performs professional work leading the successful delivery of technical documentation projects in Innovation and Technology and other business units across the organization.
Performs duties in alignment with the 2019-2024 COTA Strategic Plan and in support of the organization's vision To Move Every Life Forward.
This Position is Responsible For:
- Work with systems administrators, network architects, and engineers to produce and maintain documentation, including computer, network, and storage architecture diagrams, access architectures, hardware and software inventories, end-user guides, quick references, standard operating procedures, troubleshooting procedures, policy and process, and reference documentation.
- Build and maintain document formats and other resources to ensure others can learn and understand the organization's technology as efficiently as possible.
- Learn technical concepts and communicate the information in a way that is engaging and understood by non-technical customers.
- Gather feedback from stakeholders on documentation to improve usability.
- Act as an editor to ensure consistency and clarity.
- Determine document type and delivery based on audience.
- Creates/Maintains a document repository, structure and taxonomy for IT and Innovation documentation.
- Partner with Marketing team to create and maintain internal document templates that meet current brand standards.
- Format, validate, and edit existing documentation.
- Maintain documentation on SharePoint sites.
At Minimum You'll Need:
- Requires a bachelor's degree in English, Communications, Technical Writing or related field and seven (7) years' experience as a writer of technical processes, instructions, publications and/or proposals. An equivalent combination of education and experience in a related field will also be considered.
COTA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Equity, Diversity, and Inclusion are of core importance and essential to the success of the organization. All employment decisions are based on job needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, age, genetic information, gender identity, national origin, veteran or disability status. COTA believes that diverse and inclusive organizations gain the benefits in creating a stronger and more effective workforce resulting in services that better meet the needs of consumers and in result Move Every Life Forward.
Salary : $72,316 - $85,428
