Floor Sales Lead

Description

Central Valley is a leading family-owned and operated building supply company with eight locations throughout Northern California. We have been in business since 1955 and have grown to become one of the largest regional suppliers of building and agricultural products in the United States.  We are currently seeking an experienced Floor Sales Lead for our Napa store.

The Floor Sales Lead anticipates customers’ needs and assists with the scope of their projects. Provides guidance on the selection, demonstration and loading of merchandise. Owns lead responsibilities with the guidance of the store Manager.

• Offers a friendly greeting, smile and makes eye contact with customers.
• Asks open ended questions about customers’ projects in order to determine their needs and level of expertise.
• Demonstrates and offers appropriate product solutions.
• Actively seek out customers on the sales floor and aisles.
• Escort customers to appropriate merchandise, no matter what department.
• Maintains the in-stock, down-stock, facing condition of products.
• Ensures store is clean, shoppable and safe.
• Assembles materials and products for customer pick-up and/or delivery.
• Quotes product prices at the counter and over the phone.
• Informs customers about Central Valley credit account options.
• Observes store areas for potential theft and security risks.
• Maintains current knowledge of company products and their locations in the store/yard, e.g. paint, key-cutting, power tools and lumber.
• Actively seeks to develop and improve product knowledge of all merchandise and special orders, leverages cross-training opportunities.
• Attends safety meetings regularly.
• Resolves customer issues that arise.
• Communicate stock concerns with the Operations Lead
• Creates work schedules for the Floor Sales Team.
• Tracks employees’ time in ADP.
• Opens and closes the facility.
• Disperses cash funds for registers as needed.
• Ensures that employees complete their job duties as assigned.
• Works with the Store Manager to develop sales goals, strategies and employee incentives.
• Reviews performance activities with manager to determine appropriate coaching and drive performance.
• Responsible for daily team huddles to kick off priorities, training, etc.
• Responsible for training others
• Performs other duties as assigned.
• Exhibits brand behaviors consistently.

Requirements

• Exceptional customer service skills
• Outstanding communication skills
• Problem solving abilities
• Proficient in math
• Basic computer skills
• Construction, electrical, plumbing, painting or landscaping highly desired
• 5 years Retail sales or Trade experience (plumbing, electrical, construction, painting, or landscaping)

Central Valley is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical??? condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ?expression, veteran status, or any other status protected under federal, state, or local law.

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