Rental Department Associate

Description

Central Valley is a leading family-owned and operated building supply company with eight locations throughout Northern California. We have been in business since 1955 and have grown to become one of the largest regional suppliers of building and agricultural products in the United States.  We are currently seeking a motivated Rental Department Associate for our St. Helena facility.

The Rental Department Associate greets customers upon arrival and departure. Provides customers with fast, friendly and accurate service at the rental counter. Responsible for processing customer equipment rentals and returns. Trouble shoots and provides solutions to impress customers. Assist customers with Outdoor power tool sales and service.

Inspects, services and repairs motorized power equipment.

KEY RESPONSIBILITIES:

· Offers a friendly greeting, smile and makes eye contact with customers.

· Asks open ended questions about customers’ projects in order to determine their needs and level of expertise.

· Demonstrates and offers appropriate product solutions.

· Writes rental contracts and follows up on past due contracts.

· Demonstrates proper usage of equipment and tools.

· Escorts customers to appropriate merchandise, no matter what department.

· Ensures that rental department is clean, shoppable and safe.

· Quotes product prices at the counter and over the phone.

· Informs customers about Central Valley credit account options.

· Observes store areas for potential theft and security risks.

· Actively seeks to develop and improve product knowledge of all merchandise and special orders, leverages cross-training opportunities.

· Performs routine engine maintenance, such as lubricating parts and replacing spark plugs.

· Tests and inspects engines for malfunctioning parts.

· Repairs or replaces worn, defective, or broken parts.

· Reassembles and reinstalls components and engines following repairs.

· Keeps records of inspections, test results, work performed, and parts used.

· Performs routine maintenance on rental equipment

· Attends safety meetings regularly.

· Performs other duties as assigned.

Requirements

KNOWLEDGE/SKILLS: 

· Exceptional customer service skills

· Outstanding communication skills

· Problem solving abilities

· Troubleshooting skills required

· Proficient in reading and math

· Basic computer skills

· Manual dexterity and good hand-eye coordination required.

· Must be familiar with engine components and systems and know how they interact with each other.

· Must be familiar with electronic control systems and the appropriate tools needed to maintain and fix them.

EDUCATION/EXPERIENCE:

· High School diploma required

· Experience in small engine repair required

· Retail experience preferred 

Central Valley is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical??? condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ?expression, veteran status, or any other status protected under federal, state, or local law.

IND1

Salary : $20 - $25