IT Operations Specialist

Description

Centurion is proud to be the provider of comprehensive healthcare services to the Idaho Department of Correction.

We are currently seeking a full-time IT Operations Specialist to join our team at our Idaho Regional Office located in Boise, Idaho. Day travel is required for this role. 

The IT Operations Specialist position will be based out of Boise, Idaho and will be responsible for providing remote technical support to our end users.  Support tickets will be handled by both phone and email. Responsibilities include, but not limited to; troubleshooting and resolving computer, printer, software, and network related issues.  Day travel is required for this role. 

Qualifications

• Bachelor’s degree in Information Technology or related field preferred
• Minimum 2 years of experience in a Helpdesk Corporate environment preferred
• 1-2 years of experience in a Desktop Support position, within a corporate environment is preferred
• Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems
• General knowledge of electronics, PC architecture and operating systems
• Demonstrated expertise in Remote Desktop Management, PC troubleshooting, configuration and maintenance and printer troubleshooting.
• Experience with current Windows operating systems
• Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
• Experience with administration of Office 365 and Office product suite
• Working knowledge of a range of diagnostic utilities, including application error and system event logs review.
• Currently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding:
  • ITIL Foundation
  • CompTIA A
  • CompTIA Net
  • CompTIA Security
• Excellent communication skills both written and verbal
• Resourceful, and able to take initiative in a dynamic environment

We offer excellent compensation and comprehensive benefits for our full-time team members including:

• Health, dental, vision, disability and life insurance
• 401(k) with company match
• Generous paid time off
• Paid holidays
• Flexible Spending Account
• Continuing Education benefits
• Much more...