SUPERVISOR/GAMES (FLOOR)

SUMMARY

Responsible for directly supervising personnel as well as the operation and conduct of any table game/games to which he/she is assigned.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Responsible for the accuracy and maintenance of bankrolls.
2. Responsible for monitoring all procedures governing the opening & closing of games, and shift changes.      
3. Supervises the performance of personnel to ensure efficient gaming operations during a shift.
4. Completes customer ratings necessary to track pertinent gaming data relevant to patron’s gaming profiles.
5. Ensures that games are supplied with adequate and operable equipment.
6. Promotes positive customer and employee relations, and is held accountable to ensure that the integrity of the game is protected at all times.
7. May perform other duties as approved by the W.V. Lottery Commission and assigned.
8. Ensures that all approved policies, procedures, internal controls and the regulations of the W.V. Lottery Commission are followed by personnel he/she supervises.
9. Reports violations of approved policies, procedures, internal controls and the regulations of the W.V. Lottery Commission through their chain of command. 
10. When functioning as a Floor Supervisor sitting in the box position on a Craps game,  additional duties shall be defined as follows: 
11. Directly responsible for notifying the Floor Supervisor standing floor at the craps game, the accuracy of pay-offs, currency changes, color changes, betting minimums/maximums, and the policies and procedures are being adhered to by the dealers that are assigned to the game. 
12. As part of insuring the integrity of the game, will monitor that the dealers verbally announce (book) all wagers on the game.
13. Required to verify accuracy of currency to gaming chips conversions.
14. Responsible to notify the Pit Manager of any/all irregularities or suspicious activity on the game. -Monitors compliance of all approved policies & procedures and reports deviation to Pit Manager if they observe a violation.
15. All other duties as assigned. 

REPORTING LINE

You will report directly to the Casino Shift Manager then to the Director of Gaming.

QUALIFICATION REQUIREMENTS

• Must have excellent communication skills, be polite, and present a neat appearance at all times. Must be able to read and write and to have strong mathematical skills. 
• The ability to work with others as a team in an efficient manner. 
• You will need to be available to work all shifts. 
• Working knowledge of Computers and MS Office.
• You must be at least 21 years old. 
• You also must be able to pass a background investigation and obtain and maintain a WV Racing License.
• You must be able to obtain and maintain a Level 1 Table Game License through the WV Lottery. 
• High School Diploma or equivalent is preferred but not necessary.

EDUCATIONAL AND/OR EXPERIENCE

• Thoroughly knowledgeable, experienced and/or trained in any games that the employee will be supervising. 
• Knowledgeable of the Federal Currency Transaction Reporting (CTR) regulations and requirements. 
• Thorough knowledge of table games supervision requirements, casino rules and procedures, and regulations governing table games. 
• Must be knowledgeable of West Virginia’s gaming regulations, as well as, company internal controls, policies and procedures, training will be given. 

CERTIFICATES, LICENSES, REGISTRATIONS

OTHER SKILLS/ABILITIES

Must obtain Gaming Certification as designated by the WV Lottery. The ability to obtain and maintain a Level 1 WV Lottery License.

PHYSICAL DEMANDS

You will need to be able to stand/walk/sit for prolonged periods of time. The ability to push, pull, reach, kneel, twist, grasp, carry and lift up to 25 lbs.  

WORK ENVIRONMENT

Will be exposed to working in a noisy, smoke/secondary smoke environment and seasonal elements.