What are the responsibilities and job description for the SAP SDM (Service Delivery Management) position at Cerebral Technologies?
Job Description
Title: SAP SDM
Location: Seattle, WA (Day 1 onsite)
JOB Description:
· 10 years of SAP experience, out of which 5 years in managing large/medium AMS projects, implementation projects.
· Proven track record in SAP Service Delivery Management and Strong understanding of SAP systems and processes.
· Experience in Coordinating with the Onsite / Offshore Service delivery team to provide the expected issue resolutions adhering to and exceeding the agreed SLAs.
· Manage reporting and ticket resolution of issues, risks, and dependencies, proactively identifying potential planning gaps, implementing mitigations to risks, and driving actions to close issues.
· Provide leadership of the delivery team to deliver service outcomes, service quality, risks and issues.
· Manage all service delivery stakeholders to ensure that the relationships contribute positively to engagement success.
· Provide account leadership to include ability to discuss and champion the business case for change to a business audience, and actively participate and execute high value business solutions.
· Define and follow up Service Level Agreements (SLA) with respect to the requirements of the business.
· Ensure the availability of the application and the continuity of the support services.
· Provide account leadership to include ability to discuss and champion the business case for change to a business audience, and actively participate and execute high value business solutions.
· Creating and negotiating statements of work, account planning and milestone creation, financial reporting.
· Experience working with offshore development work and leading execution.
· Manage client and internal teams from 50-60 resources onshore/offshore.