What are the responsibilities and job description for the CRM Administrator position at CertaSite?
Who are we?
CertaSite is a fast-growing fire and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets serving over 30,000 customers throughout the Midwest.
As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day and for an opportunity to make a huge impact and grow with a mission-driven company focused on the customer, we hope you will consider this amazing opportunity.
Our Mission: To protect and provide a meaningful impact to as many lives as possible
Our Vision: Delivering the most dependable and simplified life safety solution on the planet
Our Values:
- Passionate – Relentless pursuit to be great, not just good enough. And we have fun doing it.
- Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.
- Innovative – We believe there is always a better way. We don’t stop until we find it.
- Genuine – We do what we say, and we mean it.
ROLE OVERVIEW
If you are passionate about process improvement and data integrity, we want to talk to you. We are looking for an innovative CRM administrator with a passion for the customer and life safety to build, maintain, and expand our web-based CRM that supports all business functions including sales, marketing, customer service, and operations.
We are looking for a CRM Administrator experienced in web-based CRM management with experience using HubSpot. Your main responsibilities will include: workflow and territory management, data integrity and validation, supporting tech stack integration with API calls, building reports and dashboards for business leaders, and expanding our current CRM buildout. As the CRM administrator, you will bridge the gap between the CRM system and the people using it, and you will act as the primary advocate for the CRM system in the organization. You will work cross-functionally with sales, marketing, IT, operations, HR, and finance to ensure the CRM is used effectively to accomplish business goals. This is a fast paced and demanding role with high visibility within the company.
WHAT YOU WILL BE DOING
- Administering HubSpot CRM and tech stack that supports all business functions at CertaSite
- Working in cross-functional teams to drive innovations and improvements by collecting business requirements and ensuring the effective use of the CRM to accomplish business goals
- Building and managing automation workflows that support all business functions – lead assignment/nurturing, sales territories, operations territories, customer marketing, service tickets, etc.
- Managing CRM architecture and expansion
- Creating and executing on technology roadmap for CertaSite and our integrated tech stack
- Protecting the integrity and validity of our data
- Building reports and dashboards to provide insight to business leaders
QUALIFICATIONS
- Bachelor's degree in IT or related field required
- Minimum of 5-7 years of experience in web-based CRM administration
- Minimum of 2-3 years of experience in HubSpot
IDEAL QUALITIES
- Working knowledge of HubSpot, HubSpot certified preferred
- Demonstrable experience working in cross-functional teams to support business needs and goals regarding web-based CRM administration
- Experience working in web-based CRM to build/manage automation workflows, HubSpot preferred
- Strong analytical skills and data-driven thinking
- Experience building out web-based CRM architecture and integrating CRM with entire tech stack using API calls
- Strong background in data integrity and validation
- Demonstrable experience building reports and dashboards to provide insight to the business
- Good at problem-solving and communication
- Excellent verbal and written communication skills, grammar, and punctuation
- Must be detail-oriented, well-organized, with the ability to work on multiple projects
- Takes initiative, can work without supervision and begin tasks independently
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
- Controlled climate, office environment
- Occasional work from home options
- Required to sit for long periods of time, 8 or more hours per day
- Frequently required to use monitor, keyboard, mouse and phone
COMPANY PERKS
- Work at a mission-driven company, focused on people
- Comprehensive medical plan options, including dental and vision
- 401K plan with company match
- Generous paid-time off, paid holidays, and paid paternity leave
- Education reimbursement program
- 2022 growth plan includes continued growth and expansion into new markets and products and services
This is a unique opportunity to join a great team at a company that is quickly growing and evolving. Significant potential for growth.
Location: 9855 Crosspoint Blvd
Job Type: Full-time
Pay: $85,000.00 - $95,000.00 per year
Ability to commute/relocate:
- Indianapolis, IN 46256: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- HubSpot: 2 years (Preferred)
- APIs: 1 year (Preferred)
