IT Support Technician

CFL Technology Source, a local IT service provider is seeking a candidate for a IT Support Technician. Candidate must have solid experience supporting and troubleshooting PC hardware and software, including printers, Windows operating systems, and light networking.
Requirements:

• 1 Years’ experience in computer network management is required
• A certification is preferred - Windows 10/11 troubleshooting skills a must
• Experience operating within a Windows environment and proficient internet navigation skills
• Has experience troubleshooting technical problems with personal computers, peripheral equipment, software application, networks and other devices
• Ability to communicate in a clear and effective manner, both verbally and in writing
• Ability to listen carefully, be patient, and adapt to customer situations

Duties:

• Assist users by accessing their workstation remotely
• Daily Backup check
• Creation of new users accounts on Local Network and Cloud Systems
• Reload Microsoft Windows OS on Workstations
• Light maintenance and upgrade of Computer Hardware
• Work on trouble tickets from our Monitoring System and resolve system errors
• Work on projects and search for new solutions
• Onsite service when necessary – Average once bi-weekly

Benefits & Perks:

• Flexible Schedule - We are currently on a hybrid schedule, with part of the time in the office, part of the time working from home.
• Family work environment
• 2 Weeks Paid Vacation – 3 Weeks after 5 years
• 401k plan with company match
• Health Stipend toward private healthcare plan
• Company Shutdown between Christmas and New Years – On call with full pay
• Paid Holidays
• Mileage reimbursement
• Commission
• Christmas Bonus based on Company performance
• Paid Tolls to and from home
• Free Online Technical Training
• Paid Microsoft Certification Tests for Pre-Approved Certificates

Candidate should be self-motivated, a self-learner, customer oriented, resourceful, enthusiastic, and welcome a challenge. Work Hours: Monday through Friday 8:00am-5:00pm. No weekends, No holidays

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Winter Park, FL 32792: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Required)
• Business Technical Support Occupations: 1 year (Preferred)

Work Location: In person