Time & Labor Specialist

Time & Labor Specialist

CGI Business Solutions is a full-service benefits partner offering a broad array of services for clients with offices in Maine, Vermont, Massachusetts, Florida and headquarters in Auburn, NH. Our Auburn location is growing and we have an opportunity for a Time & Labor Specialist.

Job Description:

The Time & Labor professional accurately surveys and assesses the needs of the client while properly understanding the scalability and limitations of the software application. The Time & Labor Specialist is expected to interpret the client’s need into a functioning process, to reach out for assistance when needed, and to do the research required to meet the needs of a client while communicating with other departments and processes within the organization.

Job Responsibilities

• Schedules and coordinates the implementation process for a timely setup.
• Conducts effective implementation calls and maintains contact with the client and CGI Payroll Implementation team members throughout the implementation process.
• Sets accurate and realistic expectations regarding the software application and hardware peripherals.
• Thoroughly reviews and verifies all aspects of the implementation process and application readiness, including time clocks if applicable. · Coordinates communication with key personnel and departments throughout entire implementation process.
• Ensures the daily support of clients, answering questions regarding the time and labor products
• Builds and adjusts time and attendance parameters, accrual policies, incidences, etc.
• Proactively identifies issues and solutions for clients to quickly address their needs.
• Excels in customer service to ensure all clients are highly satisfied. · Other job duties as assigned.

Qualifications

• Some college required, preferably in Finance, Accounting, Human Resources, or similar field.
• 3 years of experience in the time and attendance industry preferred.
• Experience in technical support including networking basics and communication is a plus.
• Highly motivated, proactive, detail oriented, and accountable.
• Excellent communication skills, and comfortable communicating in serious scenarios.
• Ability to manage and complete multiple projects and activities with strict time sensitive deadlines.
• Experience and knowledge with Microsoft Excel

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Benefits: 1 year (Preferred)

License/Certification:

• Brokers License (Preferred)

Work Location: One location

Salary : $45,000 - $-1