What are the responsibilities and job description for the Director-PaaS Lead position at CGI?
The US Global Technology Operations BU is seeking a PaaS Lead who is both tactical and strategic with strong member management expertise, financial acumen, business development, service delivery, and project management experience to manage the US GTO State & Local IP / Federal portfolio of accounts.
The primary focus of this role will be to act as the primary point of contact and day-to-day liaison between the Service Operations team and managed services clients (internal and external). The PaaS lead facilitates the transition and ongoing operations of all Tier 1 and platform services including security, has oversight of the stand-up of new client environments and services, integration and coordination with Tier 1/GTO Infrastructure services, integration of appropriate policy, process, and SLAs, and weighted input into the strategic direction and architecture roadmap of the BU. This individual is responsible for building and maintaining an excellent working relationship with the clients and ensuring that all client issues are handled appropriately and escalated to management as necessary. This individual will manage a 15 member team, ensure profitability of the portfolio made up of 30 P&Ls, and drive customer satisfaction through high quality service delivery of managed IP hosting services. Location requirements are flexible.
The US GTO State & Local IP / Federal portfolio is continuing to grow rapidly and expand its client base. The PaaS Lead will work with a team of professionals with skillsets ranging from administrative to senior technical experts. Opportunities within US GTO and CGI for this perspective member are vast if the candidate is ambitious and values the relationship of our clients.
This role can be located at any CGI office in the U.S. however, preferred location is Sterling, VA.
The primary focus of this role will be to act as the primary point of contact and day-to-day liaison between the Service Operations team and managed services clients (internal and external). The PaaS lead facilitates the transition and ongoing operations of all Tier 1 and platform services including security, has oversight of the stand-up of new client environments and services, integration and coordination with Tier 1/GTO Infrastructure services, integration of appropriate policy, process, and SLAs, and weighted input into the strategic direction and architecture roadmap of the BU. This individual is responsible for building and maintaining an excellent working relationship with the clients and ensuring that all client issues are handled appropriately and escalated to management as necessary. This individual will manage a 15 member team, ensure profitability of the portfolio made up of 30 P&Ls, and drive customer satisfaction through high quality service delivery of managed IP hosting services. Location requirements are flexible.
The US GTO State & Local IP / Federal portfolio is continuing to grow rapidly and expand its client base. The PaaS Lead will work with a team of professionals with skillsets ranging from administrative to senior technical experts. Opportunities within US GTO and CGI for this perspective member are vast if the candidate is ambitious and values the relationship of our clients.
This role can be located at any CGI office in the U.S. however, preferred location is Sterling, VA.
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