Branch Manager

Description

Job Description Statement

To provide members with friendly, accurate and timely service. To represent the Credit Union in a friendly and professional manner while directly overseeing the branch operations. To accurately process and disburse quality loans and open accounts in compliance with credit union policies and procedures and all laws and regulations.

Essential Duties and Responsibilities

• Directly oversees the operations of the branch, including scheduling staff, answering questions on products and services, policies and procedures, and rules and regulations.
• Manages the activities of the loan and member service staff by assigning work, answering questions, solving problems, and helping with complex transactions and sensitive member relation problems.

• Approves and authorizes service fee refunds to members when deemed necessary.
• Schedules adequate staff to ensure efficient branch operation.
• Establishes and maintains effective employee relations. Resolves employee relation issues while understanding when issues need to be escalated to next level of management.
• Maintains controls within the branch related to audit procedures and compliance.

• Assists with branch security at all levels to include, testing alarms, open/close of the facility, vault, and safe deposit area.
• Ensures the safety and security of Credit Union staff, property, and member information according to credit union guidelines.
• Assists with applying policies and procedures for the branch.
• Assists with managing branch budget.
• Coordinates with Learning and Development Department to further develop staff by providing on-going training to ensure the delivery of quality service to members and accuracy in transactions.
• Maintains a highly motivated, well-trained staff with member service as the top priority.
• Evaluates the job performance of Financial Service Specialists, Member Service Specialist/Financial Service Specialists, Floating MSS/FSSs, and Member Service Team Leaders to ensure quality member service and accurate transactions.
• Assists FSSs and MSSs with any issues relating to their daily work to ensure the highest level of quality service to members.
• Assists members by opening accounts and originating consumer loans, as well as performing account/loan maintenance.
• Quotes loan values, payment calculations, interest rates and terms.
• Assists staff or members in solving complex account/loan questions.
• Maintains a cross-selling environment within the branch.
• Assists with maintaining a professional work environment and a businesslike appearance.
• Maintains a high level of accuracy in posting member transactions.
• Maintains a good attendance record.
• Maintains member confidence and protects credit union operations by keeping information confidential.
• Forms dynamic relationships with staff and members.
• Complies with all governing regulations, specifically the Bank Secrecy Act (BSA), OFAC and the Patriot Act requirements. Understands and complies with all state and federal regulations and laws.
• Assists with business development initiatives, as needed.
• Any and all such tasks assigned by supervisor.

Supervisory Responsibilities

• Evaluate the job performance of direct reports to ensure quality of work and service to members. Provide coaching, motivation, and support for subordinates.
• Maintain a highly motivated, well-trained staff.
• Hold periodic staff meetings to discuss branch performance, areas that may need improvement, changes in policies and procedures, new developments or services, and to present general information.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School graduate or equivalent.
• Excellent understanding of Credit Union operations.
• Previous direct management experience required. Branch management experience preferred.
• Knowledge of Loan and Teller/Member Service Specialist policies and procedures.
• Minimum of three years of lending experience.
• Previous outside calling efforts preferred.

Language Skills

Articulate, engaging, influential speaker; able to convey both technical and non-technical material in a clear, concise manner. Ability to read and interpret documents such as regulatory instructions, policy manuals, task documentation, and procedure manuals. Ability to write clearly and concisely to produce routine reports and correspondence. Ability to speak effectively before various groups.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

None required.

Technical Skills and Abilities

Ability to operate office equipment and software used in word processing, as well as laser printers, photocopiers, telephones, voice mail, email, Internet and fax machines.

Performance Skills

• Ability to manage time; coordinate several projects at once; multitask.
• Attention to detail.
• Ability to accept responsibility and account for his/her actions.
• Ability to adapt to change in the workplace.
• Able to follow established policies and procedures.
• Ability to deal with all levels and departments of the organization.
• Able to present information to trainees in such a way that ensures transfer of learning.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and sit. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Qualifications

Education and/or Experience

• High School graduate or equivalent.
• Excellent understanding of Credit Union operations.
• Previous direct management experience required.  Branch management experience preferred.
• Knowledge of Loan and Teller/Member Service Specialist policies and procedures. 
• Minimum of three years of lending experience.
• Previous outside calling efforts preferred.