Technical service representative

Technical Customer Service Representative page is loaded Technical Customer Service Representative

Technical Customer Service Representative

locationsUSA - Colorado - Boulder time typeFull time posted onPosted 2 Days Ago job requisition idR00118526 Customer Service Representative- Emissions

ChampionX has an immediate need for a Customer Service Representative located in Boulder, Colorado . If you are a professional who wants to work in an autonomous, hands-on environment, we invite you to apply.

Whats in it For You :

• The ability to make an impact and shape your career with a company that is dedicated to improving lives and passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
• Thrive in a company that values sustainability, drives a safety-focused culture and empowers through continuous improvement
• Comprehensive benefits package that includes medical, dental, vision, 401(k) with company matching and more!

What You Will Do :

• Work with clients and field operators to detect and solve issues with deployed SOOFIES in a timely manner.
• Assist with entering site data in a database and interpreting data from dashboards
• Work with a team to help improve the SOOFIE customer experience

Job Description Summary

Overview

Investigates, resolves, documents, and responds promptly to moderately complex customer complaints and positive feedback in accordance with company policies and procedures.

Provides initial training to new customers and helps them to understand the capabilities of the SOOFIE system.

Primary Responsibilities / Essential Functions :

• Answer technical questions about products, functionality, and specifications.
• Analyze emissions data
• Answer incoming calls and emails to the customer service team.
• Diagnose problems reported by end users and escalated by employees; resolves issues and reports resolution to close tickets.
• Clearly and accurately documents issues.
• Revise customer service manuals and procedures.
• Know and enforce compliance with all safety policies and procedures.
• Contribute to the department continuous improvement culture.
• May coach less experienced customer service representatives.
• Maintain confidentiality of all matters.
• Other duties as required.

QUALIFICATIONS

Education / Certifications & Experience :

• Minimum of a Bachelors degree in a scientific discipline
• Basic understanding of electrical systems
• Valid driver's license in state of residence required.

Competencies, Skills and Knowledge :

Good oral and written communication skills - Expresses thoughts clearly, both orally and in writing, using good grammar.

Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner.

Responds promptly and positively to questions and requests.

Good analytical and critical thinking skills - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully;

Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Good math skills Ability to develop and apply mathematical thinking in order to solve a range of problems in everyday situations.

Involves basic arithmetic and numerical concepts and uses measurements and standard tools and formulas to calculate data.

Good organizational and time management skills, with the ability to work with minimal supervision - Prioritizes and plans work activities;

is punctual and dependable to use time efficiently.

Good computer skills, including Microsoft Office suite - Picks up on technical things quickly; can learn new skills and knowledge is good at learning new industry, company, product, or technical knowledge;

does well in technical courses and seminars.

Ability to act as a team player and work well with others

Pre-Employment Requirements :

• Drug and alcohol test
• Motor Vehicle Record Check
• Education and certification check
• Criminal background check
• ChampionX is currently requiring vaccination against Covid-19 for all customer-facing roles where this condition is requested by the customer and therefore, an essential job requirement.

In such cases, the selected candidate will be asked to provide proof of vaccination upon acceptance of the conditional offer of employment.

Position Compensation :

Hourly : $22.00 to $26.00

About ChampionX :

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry.

Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

About Scientific Aviation :

ChampionX is helping support a lower-carbon future by providing the technology and expertise to solve emissions monitoring challenges for our customers.

With Scientific Aviations decade of innovation and experience, paired with its leading SOOFIETM methane monitoring technology, we offer fast, accurate, and cost-effective solutions for leak detection, emissions quantification, and air quality research.

Our Commitment to Diversity and Inclusion

At ChampionX , we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best.

We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance.

In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

ChampionX is a global leader in chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry.

We bring more than a century of expertise and 6,600 team members to deliver forward-thinking innovations, unmatched global supply chain capability, and market-shaping solutions in reservoir, drilling, production, midstream, and water applications.

Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

Last updated : 2024-05-02