Enrollment Operations Coordinator (remote)

Do you have attention to detail, excellent communication skills, and proficiency in data management systems? We have the perfect fully remote role for you! The Enrollment Operations Coordinator reports to the Assistant Director of Admissions and Enrollment Operations and is responsible for key activities that support the progression of prospective students through the pipeline from inquiry to enrollment for Champlain College Online.

The Enrollment Operations Coordinator ensures that accurate information is communicated to internal and external stakeholders in a timely manner. Utilizing numerous data and reporting systems, the Enrollment Operations Coordinator must be detail-oriented to ensure that the data being entered, coded, updated and reported is accurate. In addition, the individual in this role is communicating with various stakeholders in the college community and must have strong written and verbal communication skills.

PRIMARY RESPONSIBILITIES:

• Run and distribute regular reporting; run daily integrations between primary systems and resolve any subsequent discrepancies
• Process transcripts and other supplemental application items and link to applicant files
• Complete application files and ensure the accuracy of supporting documents
• Correspond with all stakeholders regarding applicant statuses; communicate effectively with the admission team, transfer credit team, advising team, and other stakeholders to resolve applicant issues
• Manage email communications; investigate and respond to inquiries
• Resolve duplicate records in systems
• Run ad-hoc processes to generate mailing lists when requested
• Use judgment and discretion in handling sensitive data; adhere to all compliance and privacy/PII regulations
• Collaborate with internal teams to achieve enrollment goals

Requirements:

• An Associate's degree and 2 years of work experience is required; bachelor's degree is preferred
• Minimum of 2 years of experience in administrative functions using multiple information systems is required; higher education experience is preferred
• Proficiency in office productivity suites such as Google or Microsoft is required
• Experience with document management is required; experience with VPN usage, Colleague, Salesforce, and ImageNow is preferred
• Experience using a CRM to record and extract data, run reports, etc. is preferred; Salesforce experience is strongly preferred
• Good verbal and written communication
• Strong attention to detail and superior critical thinking skills
• Ability to work independently and as part of a team
• Must be located within the US

Additional Information:

The successful completion of a criminal background check is required as a condition of employment.

Champlain College does not discriminate on the basis of race, creed, color, national origin, place of birth, ancestry, religion, age, sexual orientation, sex, gender identity, veteran or military service status, HIV -positive status, qualified disability, or on the basis of any other status protected by law, and does not discriminate in the administration of its education and admission policies, scholarship and loan programs, employment practices or co-curricular and other College-administered programs. Champlain College will make reasonable accommodations for otherwise qualified students, applicants for admission or employment, or employees. Please contact the People Center at 802.651.5800 with questions concerning the hiring process or future employment at Champlain College, or if auxiliary aids or services are needed to apply for employment at Champlain College.

Champlain College is committed to fostering an inclusive and diverse community. Recognizing that diversity is both a reflection of our world and a source of rich education, Champlain strives to be diverse and inclusive in ways that reflect the world in which we live and work. All members of the Champlain community are valued as individuals.

Application Instructions:

Application materials must include a resume/CV and a letter of interest (Cover Letter) specifically addressing the desired qualifications. The College seeks candidates who, through their work and life experiences, service to the community, teaching or research can contribute to the diversity, inclusivity and academic excellence of Champlain College. Please include information about how you would contribute to these efforts and help to further this goal in your letter of interest/cover letter.