Guest Experiences Host

This is a seasonal position.

Create a world-class Brand Home Visitor Experience at Chandon. A home that will be a COMMUNITY HUB for all. A home that will celebrate the NATURAL BEAUTY of the area. A home that will devote itself to the celebration of CRAFTSMANSHIP. A home situated in the HEART OF NAPA. A home that will embody our founder’s MAVERICK SPIRIT. A home that will UNLEASH THE POTENTIAL of the Chandon world.

The culture of Chandon emphasizes training, product knowledge, and sincere hospitality. Our beliefs are shared throughthe five pillars of our business.

We live the sparkling life while creating genuine connections, with both OUR PEOPLE and OUR GUESTS. Caring and investing in OUR HOME, and the communities we operate in. Efficiently sustain and grow OUR BUSINESS in both revenue and profits. Born of French heritage, BRAND HOME is our journey of greatness together while embracing its adopted California perspective with a casual vibrancy.

This is a seasonal position.

Customer Service & Support: (50%)

Represent and sell Chandon’s wines in a friendly and professional manner.

Adhering and working in accordance to Chandon standards of service.

Perform wine tastings, bottle and/or glass service, guest experiences, and wine education in a courteous manner

consistent with the Chandon brand standards.

Create Chandon’s sparkling cocktails correctly, having all ingredients and recipes committed to memory.

Assist in running food from kitchen to service area, describing dishes to guest in alignment with Chandon’s

standards.

Provide proper table maintenance continuously throughout shift.

Conveying all wine Club benefits in a clear, concise and sincere way.

Achieving and exceeding wine club goals set for the Visitor Center team.

Attending all VC bi-monthly meetings in order to stay updated with goals, new releases, new programs, and all

other educational materials

Reading the daily communication log for schedule updates, lunch/break times and club bar scheduling.

Maintaining a clean and safe facilities such as tasting room and terrace. These areas must be free of broken

glass, water and other safety hazards.

Operating the POS system with accuracy, completing all transactions, providing correct change, and accurately

ringing credit transactions.

Adhering to Chandon’s discount policy, providing all guests, internal and external, with appropriate discounts.

Practicing responsible hospitality at all times.

Efficient BOH support: (20%)

Maintain tasting bar by continuously cleaning and stocking during opening, closing and throughout service.

Keep all tables, chairs and service stations clean and sanitized throughout service.

Continuous bussing of glassware, silverware, and cleaning of any spills that may occur during service

Stock wine behind bar, still wine fridge, and additional service areas as needed. Assist Chandon Associates in

keeping accurate daily inventories.

Setup and break down of Chandon public and private tastings, experiences, and any other events that may occur.

Event Execution: (20%)

Assist Events & PR Manager, Manager, Assistant Visitor Center Manager, and other key stake holders in planning and implementing event.

Execute all internal and external events, including but not limited to private lunches, dinners, trade and market visits, and special tasting experiences. Also including assistance with Club Chandon events.

Must be able to successfully execute all areas and details of events without direct supervision while exercising a strong work ethic. Show the ability to make swift decisions on event flow along with solving any unseen issues that may occur.

Set-up and break down events, including movement of but not limited to tables, chairs, and wine to different event locations on property.

Set-up and Close-down: (10%)

Follow the opening checklist, ensuring all tasks are completed in a timely manner. The Tasting Salon must be fully cleaned, stocked, and ready for guests by opening time.

Initiate closing tasks and follow closing checklist ensuring that all closing tasks are performed, and the Tasting Salon is clean, stocked and ready for the opening staff.

OUR BUSINESS | FINANCIAL RETURNS (HOW WE GROW OUR REVENUE AND PROFIT BY OPERATING EFFICIENTLY) (30%)

Support the Brand Home Leadership management team in ensuring monthly wine club acquisition goals are met, striving to improve personal sign-up performance

Encourage up-sell potential for Experience upgrades, wine and food add-ons as well as take home experience (retail sales) ·

Operate point-of-sale system, with accuracy, receiving either cash or credit card, without over-short.

Processing customer payments

OUR HOME | RESPONSIBLE BUSINESS, SAFETY/ RISK MANAGEMENT (HOW WE SHOW WE CARE FOR THE ENVIRONMENT WE OPERATE IN) (10%)

Provide leadership, based on experience, through changes by identifying and overcoming obstacles and creating efficiencies · Participate in daily, weekly or monthly walk-throughs capturing/ identifying near miss risks as well as repair needs

Actively take ownership of the communication on any potential safety risks or repair needs

Maintain exceptional Visitor Center standards, including overall cleanliness and communicating any outstanding repair issues to Experience Manager. Take ownership of our assets and act with integrity

Provide clear communication to both co-workers and guests regarding Chandon’s responsible hospitality policy and procedure.

The above job description adds definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time, due to reasonable accommodation or other reasons.

Requirements

This is a seasonal position.

Education: High school diploma required: College education is preferred.

Languages: English required, second language helpful in communication with visiting public, but not required.

Age Minimum: Must be at least 21 years of age for this role.

Professional experience & know how:

At least 1-2 years’ experience in hospitality sales, restaurants, wine education / hospitality industry. Public-speaking and exposure to both small and large groups.

Communicate through active-listening skills and open-ended questions to gather immediate and accurate insight into guest needs. Knowledge of methods for promoting and selling products while providing exceptional guest service.

Ability to remain calm under pressure and stressful situations.

Technical & management skills:

Complete multiple tasks with accuracy and urgency.

Computer literate in Microsoft Windows applications is an asset.

Assess situations quickly and respond with appropriate action, taking initiative to problem-solve, if necessary.

Able to process point-of-sale functions and comprehend mathematics to complete guest transactions.

Lead others by example and make decisions based on the need of the business.

Personal & interpersonal skills:

Work efficiently while following company standards, with or without immediate supervision.

Always possess and present yourself in a professional manner.

Ability to multi-task, work independently and as part of a team in a very fast paced environment.

Great communication skills are a must as well as is the ability to lead and motivate a large team in a fast-paced environment.

Build team dynamics and synergy across departments. Optimize resource potential.

Passionate guest focused, energetic and vibrant.

Impeccable customer service skills and social perceptiveness

Ability to evaluate customer satisfaction and responsiveness