Job Description: ***Corp to Corp Resumes are accepted.
This position will assist the NC Medicaid Infrastructure Team Manager in organizing,servicing and deploying computers, Cisco telephone/network, laptops, printers,copiers, scanner, eFax and other technology for the Division of Health Benefits(DHB) employees, contractors, and temporary workers. This position will also serve as a first point of contact for troubleshooting and repairs.
Job Specific Responsibilities:
Serve as a delegated administrator for the North Carolina ID (NCID) system responsible for assisting with creating, deactivating,unlocking, and resetting DHB staff NCID accounts. This information creates theoutlook email account for our Active Directory called EADS.
Knowledge,Skills, and Abilities Required:
Proven ability deploying and configuring desktop and laptop computers, and peripheral devices
Required Skills:
IT IT Support, troubleshoot,servicing and deploying computers, Cisco telephone/network, laptops, printers,copiers, scanner, eFax and other technology |
Active Directory or NCID Administrator for onboarding and offboarding. Setting up email accounts. MS365 experience. Assist with passwords and resets. |
First point of contact for troubleshooting and repairs. Excellent customer service, verbal and written communication skills needed. |
Use of an IT Ticketing System like ServiceNow to resolve requests and document work. |
Desired Skills:
Inventory Management of Hardware, laptops, tablets, network equipment, servers and cell phones. |
Provide telephone system support for DHB staff including deploying phones to offices and conference rooms. Assist network and server teams as needed. |
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