Case Manager/Advocate

Position Summary

Advocate for clients, obtain entitlements, coordinate transportation between SAFE House and other service providers. The BHT/Case Manager is expected to cooperate as a team member in the provision of a therapeutic and safe environment that encourages each resident's emotional growth and security. Responsible for the planning, coordination, and implementation of the residents DV education program. This positon is expected to meet all standards for clinical documentation.

Duties and Responsibilities

• Adheres to personnel policies and comply with agency requirements for ethical and professional behavior.

• Provides services to clients as a case manager. Provide activities such as groups for the residents, children's activities, and coordination.

• Is responsible for all aspects of the clinical records, provides crisis services and assist with service coordination for the client.

• Engages and includes the client in the development and implementation of the resident's goals. Review the progress of the goals with the residents weekly.

• Protects client confidentiality and personal rights.

• Keeps clear, concise and accurate records of clinical activity according to Policy and Procedures.

• Assists clients in obtaining entitlements and benefits pertaining to housing, income, health and other supportive services, as needed.

• Provides recreation, leisure, and pro-social skills for residents and residents children both individually and in groups.

• Provides transportation as needed.

• Work with other agencies to provide wrap services including going in the home and/or school.

• Attend appropriate training and stay informed on the needs of the residents.

• Establishes and maintains a working relationship with personnel and referral resources.

• Provide vocational services:

• Perform vocational screenings and evaluations
• Act as a liaison between client, Department of Vocational Rehabilitation, and employer
• Provide Client advocacy
• Provide job development and placement services
• Provide community training site development

• Provide health promotion:

• Coordinates and accompanies clients to PCP/Doctor appointments.
• Advocates for client at Doctor appointments
• Provides health promotion groups including but not limited to hygiene, exercise, and nutrition

• Provide housing support
  • Identifying housing needs
• Assist with applications for housing
• Assist in location of resources and referrals for housing.

• Must meet state standards for continued education.

• Attend scheduled meetings and trainings.

• This position requires positive and active support of the company, the resident and the co-worker.

• Promotes quality and safety to help maintain a safe and pleasant work environment, follows safety regulations, and actively contributes towards a safe workplace.

• Must participate in quality management and quality improvement activities.

• Performs other duties as assigned by their supervisor or designee.

Primary Contacts

• Frequent interaction with residents, their children, and their support system.
• Interface as needed with peers, advocates, and other team's members.
• Collaboration, as appropriate, with other community resources/referral agencies, with the resident's consent.

POSITION REQUISITES:

Qualifications and Experience

Required:

• High School Diploma
• Current Arizona Driver's License.
• Fingerprint Clearance.
• Comply with a Drug Free workplace.
• Knowledge and ability to define the needs of the client served.

For Those Working With SMI:

1. Knowledge of symptoms related to qualifying diagnosis.

2. Ability to identify and communicate signs of regression and deterioration.

3. Knowledge of interventions to foster self care and ADL skill development.

For Those Working with Children/Adolescent:

1. Knowledge and training in development stages and interface of development with childhood disorder.

2. Knowledge of Behavior Management and ability to develop age-appropriate interventions.

3. Able to communicate at an age-appropriate level.

For Those Working with Substance Abuse:

1. Able to identify signs and symptoms of Substance Abuse and Chemical Dependency.

2. Knowledge of range of treatment for dependence including relapse, prevention, strategies and self-help groups.

3. Able to provide a diagnostic impression per DSM IV criteria for Substance Abuse and Chemical Dependency.

4. Knowledge of history of substance dependence and of the biopsychosocial influences and effects of dependencies.

For Those Working With DD:

1. Knowledge of symptoms related to qualifying diagnosis.

2. Ability to identify and communicate signs of regression and deterioration.

3. Knowledge of Article 9 (customer rights) of State Requirements.

4. Knowledge of Customer Intervention Techniques relative to self-care and ADL skill development.

Preferred:

• CPR and First Aid certification.
• Knowledge of entitlement process and local resources.

Skills/Abilities

Required:

• Fluent in English, both verbally and in writing.
• Literate.
• Able to effectively employ analytical and problem-solving skills.
• Able to prioritize, handle multiple tasks with resident.
• Ability to accurately complete difficult paperwork in a timely manner producing professional documents, charting in customers charts, and record keeping.

Preferred:

• Experience and training in crisis intervention.
• Familiar with psychotropic drugs and their side effects.

Working Conditions

Physical Requirements

Able to sit for extended periods of time.

Able to speak clearly in ordinary conversation and phone communications.

Able to hear ordinary conversation and phone communications.

Emotional Capabilities

Able to work with customers who are emotionally distressed, in crisis.

Able to work with individuals who have been abused or perpetrated abuse.

Able to work with customers who abuse substances.

Equipment Operation

Able to drive a vehicle.

Able to operate general office equipment.

Environmental Conditions

Air conditioned and/or heated office setting.

Outdoors.

Accommodation(s)

Will accommodate as appropriate and reasonable.

Confidentiality Level

I understand that State and Federal Laws strictly prohibit unauthorized access, use, modification, disclosure, or destruction of confidential, sensitive or protected health information. Penalties for violation may include ChangePoint disciplinary action, including termination of employment, and/or criminal or civil action.

I certify that I have read and understand my job description and the above Employee Confidentiality Statement

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BHT/Case Manager/Advocate Date

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Supervisor Date