What are the responsibilities and job description for the Service Manager position at Chaparral Motorsports?
SERVICE MANAGER
Chaparral Motorsports in San Bernardino, CA is actively seeking a full-time Service Manager to join our team. Are you outgoing and highly motivated? Do you want to work with a company that values and respects you? Are you ready to enjoy where you work? If yes, keep reading!
WHY YOU SHOULD JOIN OUR TEAM
We are an established motorsports company that invests in our team and offers real opportunities for career growth. This Service Manager position earns a competitive wage and works Tues - Sat 9:00 am - 6:00 pm; depending on business needs, may require mandatory overtime. We provide our managers great benefits and perks, including medical, dental, vision, accident, paid holidays, paid time off (PTO), and awesome employee discounts on merchandise. We also make it easy to apply. If we have your attention, please continue reading about this first-line management job! If this sounds like the right salesperson opportunity for you, apply today!
ABOUT CHAPARRAL MOTORSPORTS
With over 40 years in the industry, we know a thing or two about motorcycle gear, tires, and motorcycle parts. We are the premier store for every type of riding, including motorcycles, street bikes, and dirt bikes. Our highest priorities are to operate ethically and honestly in every aspect of our business, take accountability and responsibility when needed, provide the utmost respect to our staff and customers, and treat every interaction with complete transparency.
We have cultivated a staff of motorsport enthusiasts. Our team relishes in the ability to share exciting experiences, talk about project ideas, exchange bench race banter, and dream about future rides and excursions with our customers. In addition to our fun culture, we provide our employees great benefits and competitive pay.
A DAY IN THE LIFE OF A SERVICE MANAGER
Chaparral Motorsports is seeking a highly motivated and experienced Service Manager to join our team at our motorcycle dealership. The Service Manager will be responsible for overseeing the service department, including managing and training service advisors and technicians, increasing profitability, and ensuring customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES: may include the following. Other duties may be assigned.
Service Manager Job Duties:
Manage and lead profitable Service Department in developing an efficient team with a high degree of customer satisfaction through successful staff management, processing of repair orders, and overall industry best practice execution in operations.
•Train sales team to diagnose problems accurately and clearly describe them on the repair order.
•Review repair orders for accuracy and adequate notes regarding the repair work
•Occasionally assist technicians when they are having difficulty performing service work by utilizing your OEM resources.
•Ensure service sales team is promptly notifying customers of any changes, delays, or additional work needed.
•Direct the department on how to provide superior customer service to both internal and external customers and service sales team is promptly
notifying customers of any changes, delays, or additional work needed.
•Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our customer commitment.
•Provide coaching and resources/training for development of technical ability to increase all staff capabilities and performance.
•Supervisor of service advisors, mechanical staff, including time card keeping management, payroll preparation and human resource
documentation functions support solely for service staff.
•Ensure that all service technicians are properly trained and equipped to perform their duties
•Manage and train service technicians, including setting performance goals and providing regular feedback. Ensure that all service technicians are
properly trained and equipped to perform their duties.
•Review Open & closed repair orders on all customers paid, warranty, and internal repair jobs.
•Develop, if required, and maintain procedures for quick and efficient handling of warranty items, including and proper storage of these items
•Direct the department on how to provide superior customer service to both internal and external customers.
•Ensure that all customer telephone transactions are handled quickly, and courteously.
Track results daily and monitor KPI's (Key Performance Indicators) and report to General Manager and/or executive team.
Responsible for growing service dept. overall labor sales through increased customer pay repair order count, operational excellence, marketing of services.
•Review Open & closed repair orders on all customers paid, warranty, and internal repair jobs.
•Develop and maintain a customer relationship management procedure to ensure that customer is happy with the work that was performed, and
that they will likely return for another service.
•Develop and maintain an appointment calendar for customers.
Responsible for OEM Service relations, customer relations, minor legal claims defense (with GM/Legal team support).
Partner with the vehicle sales department and the PDI department to ensure vehicles are ready for sale by sales staff along with superior customer satisfaction on any customer issues that arise after vehicle sale and PDI.
QUALIFICATIONS
•3-5 years of experience managing a service department in a motorcycle dealership
•Strong leadership and management skills
•Excellent customer service skills
•Strong communication and interpersonal skills
•Strong organizational and time management skills
•Knowledge of motorcycle mechanics and service
•Ability to work well under pressure and handle multiple tasks simultaneously
•Valid driver's license and clean driving record
•Automotive, MMI or equivalent training
LANGUAGE SKILLS:
•Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
•Ability to write routines reports and correspondence.
•Ability to speak effectively before groups of employees of organization.
MATHEMATICAL SKILLS:
•Ability to add and subtract three-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals.
REASONING ABILITY:
•Ability to apply commonsense understanding to carry out instructions furnished in written and oral form.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
•Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee
frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit.
•The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to
100 pounds.
•Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to
adjust focus.
•WORK ENVIRONMENT:
•The work environment characteristics described here are representative of those an employee encounters while performing the essential functions
of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•While performing the duties of this job, the employee is required to work within a covered non - controlled temperature environment ranging from
40 to 120 Fahrenheit. Occasional exposure to wet and/or humid conditions may also occur.
SERVICE MANAGER WORK SCHEDULE
This position typically works 9:00 am - 6:00 pm, Tuesday - Saturday.
ARE YOU READY TO JOIN OUR MOTORSPORTS TEAM?
If you feel you'd be perfect as our Service Manager, apply now using our initial 3-minute, mobile-friendly application.
Location: 92410
Salary : $90,000 - $135,000
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